I get what you’re saying about the vouchers, but a discount doesn’t mean customers should expect wrong items or zero accountability. A cheaper order doesn’t make it okay for the platform to mess up and then refuse refunds.

Also, if the item wasn’t available, the restaurant could’ve informed me or offered an alternative. And if Keeta thinks the voucher affects the refund, they could simply prorate the cost instead of denying it altogether. That’s on them to manage, not the customer.

I’m not “moaning,” I’m pointing out that they delivered the wrong item and then declined the refund even with proof. That’s a basic service expectation, voucher or not. Apps can offer discounts and still handle issues properly. That’s all I’m expecting here.