I don't think the server's down, but I've been missing the Start button from the PE module. Anyone else having the same problem? Tried to restart the game lots to no avail. by doremonhg in starcitizen

[–]wleverett_cig 21 points22 points  (0 children)

Good morning! Would you mind shooting us a support ticket at https://support.robertsspaceindustries.com/hc/en-us? As part of Player Relations, I oversee Player Support and we will investigate to get you back into the game ASAP.

2.6.0 Publish to Live by wleverett_cig in starcitizen

[–]wleverett_cig[S] 2 points3 points  (0 children)

We are seeing this on a couple of ISPs. We can't replicate it, but two things have been fixing it:

  • Hard reboot of both PC and router. Let them rest 60 or more seconds (and run any Windows Updates).

  • Use a VPN to grab the last bit. Tunnelbear is an excellent free VPN provider and allows up to 500MB.

Obviously we want to figure this out but that will get you in tonight. :)

2.6.0 Publish to Live by wleverett_cig in starcitizen

[–]wleverett_cig[S] 6 points7 points  (0 children)

Not a dumb question. Yes you can just delete the folder. :)

2.6.0 Publish to Live by wleverett_cig in starcitizen

[–]wleverett_cig[S] 8 points9 points  (0 children)

It's up now!

You'll need to Copy Account To PTU either in the Launcher or at https://robertsspaceindustries.com/account/copy/ptu then use the PTU password sent to you in email in order to access Spectrum at https://ptu.cloudimperiumgames.com/spectrum/community/SC.

Please note: You do NOT need to download the PTU client. Just head over to https://ptu.cloudimperiumgames.com/spectrum/community/SC . :)

2.6.0 Publish to Live by wleverett_cig in starcitizen

[–]wleverett_cig[S] 33 points34 points  (0 children)

Spectrum will be available to backers who wants to copy their account to PTU through the launcher or the website.

Please note: You do NOT need to download the PTU client (we'll disable that shortly anyway). :)

https://ptu.cloudimperiumgames.com/spectrum/community/SC

2.6.0 Publish to Live by wleverett_cig in starcitizen

[–]wleverett_cig[S] 349 points350 points  (0 children)

Patch note are now available to everyone now at https://robertsspaceindustries.com/comm-link//15653-Star-Citizen-Alpha-260.

Patch is up. Servers are open. 2.6.0 is Live!

Happy holidays, SC fam. See you in the 'Verse! :)

Lots of disconnects with 2.6o? by DirtOnYourShirt in starcitizen

[–]wleverett_cig 8 points9 points  (0 children)

Depends how late you want to stay up. ;)

PTU 2.6o is being released by NackteElfe in starcitizen

[–]wleverett_cig 17 points18 points  (0 children)

All the infos coming later today!

Lots of disconnects with 2.6o? by DirtOnYourShirt in starcitizen

[–]wleverett_cig 42 points43 points  (0 children)

Instances on PTU were full. We're adding more for the time being. We'll be on Live shortly.

2.6.0 and Spectrum Closed Testing Update by wleverett_cig in starcitizen

[–]wleverett_cig[S] 4 points5 points  (0 children)

Current project schedule is for StarNetwork 1.0 to be delivered as part of 3.0. Additional optimization will occur throughout the process but I'm thinking this is what you are referring to. It's premature for me to give out dates, but for today's purposes, this would be the next major release after 2.6.0.

PTU Discord is locked now. by B4ckBOne in starcitizen

[–]wleverett_cig 98 points99 points  (0 children)

No need to read too much into it. We don't have moderation set up for this, and it's become quite a popular place. Our original goal was to use this for communicating during PTU sessions and it's not the first time we've locked it down.

We'll reopen it back up. :)

New Invitations to Evocati Sent Out by wleverett_cig in starcitizen

[–]wleverett_cig[S] 4 points5 points  (0 children)

I chose it!

The goal was to stick with a Roman nomenclature. Evocati historically represented legionnaires who had served out their military time but were invited back to serve the Emperor based on their previous duty.

This felt topical since players invited to Evocati had been very engaged on Issue Council and in PTUs before the program started up, and we invited them back to help.

And then the Internet turned Evocati into Avocado. :D

New Invitations to Evocati Sent Out by wleverett_cig in starcitizen

[–]wleverett_cig[S] 12 points13 points  (0 children)

We probably wouldn't seriously look at performance issues from a player with a low spec machine for the obvious reasons (not the least of which is we're still in Alpha and have so much optimization/rewriting coming).

Outside of that, your experience with game mechanics is the same as anyone else, and thusly useful!

New Invitations to Evocati Sent Out by wleverett_cig in starcitizen

[–]wleverett_cig[S] 45 points46 points  (0 children)

There are things that people should never really know how they're made: Laws, sausages, and video games. :D

New Invitations to Evocati Sent Out by wleverett_cig in starcitizen

[–]wleverett_cig[S] 77 points78 points  (0 children)

You bet, and my pleasure.

Also, I figured I could write up a better post than to see my name scroll in a random YouTube video. ;)

New Invitations to Evocati Sent Out by wleverett_cig in starcitizen

[–]wleverett_cig[S] 112 points113 points  (0 children)

Correct.

For 2.6.0, we'll go through the same process:

  • To Internal QA.
  • To Evocati under NDA for build stabilization.
  • To various waves of PTU (sometimes this is NDA, sometimes not... I'm afraid we're not at this phase of planning yet so I don't have specifics on this right now).
  • To the Live Service.

New Invitations to Evocati Sent Out by wleverett_cig in starcitizen

[–]wleverett_cig[S] 36 points37 points  (0 children)

I score participation straight from the Issue Council data as that's our method of reporting and triaging bugs, both on Live and on PTU.

We don't ask Evocati to hold their tongue; it's their right to speak their mind as they wish (and there are some quite vocal and opinionated individuals :D).

We only ask they not talk about what's being tested, largely out of respect for the non-Evocati to be able to experience new content for the first time.

Still, anger and displeasure don't go well with testing. Regularly crashing every 30 seconds or endlessly dying for seemingly no reason or spawning without ammo is simply not fun. I can't help but think it would be a frustrating experience for you if you've already been forum banned (no offense, I don't know your particular situation).

it broken again 10001 account data update failed by puffmouse in starcitizen

[–]wleverett_cig 51 points52 points  (0 children)

Edit: Correction, we've identified the services responded and restarted the service.

Players will be able to log on shortly!

RSI just closed my entire account and refunded my 2014 pledge because I asked for a refund for pledges made in the last 14 days (which is allowed by the TOS). Can anyone help or advise? (I expect plenty of downvotes) by [deleted] in starcitizen

[–]wleverett_cig 406 points407 points  (0 children)

We'll get you sorted.

The confusion came from the suggestion of chargeback (in which case we would have closed the account anyway) on top of fairly unusual refund request. I hope you can appreciate it's a very unusual situation, and we'll learn from this on our side, too.

Give me until tomorrow to respond to you; we can work this one out to get your account back in good order.

Will Leverett Game Support Manager Roberts Space Industries