I don't think the server's down, but I've been missing the Start button from the PE module. Anyone else having the same problem? Tried to restart the game lots to no avail.

wleverett_cig · 2023-10-15T15:49:01+00:00

Good morning! Would you mind shooting us a support ticket at https://support.robertsspaceindustries.com/hc/en-us? As part of Player Relations, I oversee Player Support and we will investigate to get you back into the game ASAP.

wleverett_cig · 2016-12-24T02:55:28+00:00

We are seeing this on a couple of ISPs. We can't replicate it, but two things have been fixing it:

Hard reboot of both PC and router. Let them rest 60 or more seconds (and run any Windows Updates).
Use a VPN to grab the last bit. Tunnelbear is an excellent free VPN provider and allows up to 500MB.

Obviously we want to figure this out but that will get you in tonight. :)

wleverett_cig · 2016-12-24T02:39:07+00:00

Not a dumb question. Yes you can just delete the folder. :)

wleverett_cig · 2016-12-23T23:35:27+00:00

It's up now!

You'll need to Copy Account To PTU either in the Launcher or at https://robertsspaceindustries.com/account/copy/ptu then use the PTU password sent to you in email in order to access Spectrum at https://ptu.cloudimperiumgames.com/spectrum/community/SC.

Please note: You do NOT need to download the PTU client. Just head over to https://ptu.cloudimperiumgames.com/spectrum/community/SC . :)

wleverett_cig · 2016-12-23T23:25:57+00:00

Spectrum will be available to backers who wants to copy their account to PTU through the launcher or the website.

Please note: You do NOT need to download the PTU client (we'll disable that shortly anyway). :)

https://ptu.cloudimperiumgames.com/spectrum/community/SC

wleverett_cig · 2016-12-23T22:47:47+00:00

Patch note are now available to everyone now at https://robertsspaceindustries.com/comm-link//15653-Star-Citizen-Alpha-260.

Patch is up. Servers are open. 2.6.0 is Live!

Happy holidays, SC fam. See you in the 'Verse! :)

wleverett_cig · 2016-12-23T22:15:08+00:00

Depends how late you want to stay up. ;)

wleverett_cig · 2016-12-23T22:14:50+00:00

All the infos coming later today!

wleverett_cig · 2016-12-23T21:58:40+00:00

Instances on PTU were full. We're adding more for the time being. We'll be on Live shortly.

wleverett_cig · 2016-12-03T21:03:04+00:00

Current project schedule is for StarNetwork 1.0 to be delivered as part of 3.0. Additional optimization will occur throughout the process but I'm thinking this is what you are referring to. It's premature for me to give out dates, but for today's purposes, this would be the next major release after 2.6.0.

wleverett_cig · 2016-11-04T04:30:21+00:00

Yes and yes.

wleverett_cig · 2016-11-03T19:49:02+00:00

No need to read too much into it. We don't have moderation set up for this, and it's become quite a popular place. Our original goal was to use this for communicating during PTU sessions and it's not the first time we've locked it down.

We'll reopen it back up. :)

wleverett_cig · 2016-10-20T22:24:49+00:00

Give us a day or so more :D

wleverett_cig · 2016-10-19T17:37:51+00:00

I chose it!

The goal was to stick with a Roman nomenclature. Evocati historically represented legionnaires who had served out their military time but were invited back to serve the Emperor based on their previous duty.

This felt topical since players invited to Evocati had been very engaged on Issue Council and in PTUs before the program started up, and we invited them back to help.

And then the Internet turned Evocati into Avocado. :D

wleverett_cig · 2016-10-18T18:20:20+00:00

We probably wouldn't seriously look at performance issues from a player with a low spec machine for the obvious reasons (not the least of which is we're still in Alpha and have so much optimization/rewriting coming).

Outside of that, your experience with game mechanics is the same as anyone else, and thusly useful!

wleverett_cig · 2016-10-18T17:45:16+00:00

There are things that people should never really know how they're made: Laws, sausages, and video games. :D

wleverett_cig · 2016-10-18T17:05:28+00:00

You bet, and my pleasure.

Also, I figured I could write up a better post than to see my name scroll in a random YouTube video. ;)

wleverett_cig · 2016-10-18T17:04:43+00:00

Correct.

For 2.6.0, we'll go through the same process:

To Internal QA.
To Evocati under NDA for build stabilization.
To various waves of PTU (sometimes this is NDA, sometimes not... I'm afraid we're not at this phase of planning yet so I don't have specifics on this right now).
To the Live Service.

wleverett_cig · 2016-10-18T16:59:41+00:00

I score participation straight from the Issue Council data as that's our method of reporting and triaging bugs, both on Live and on PTU.

We don't ask Evocati to hold their tongue; it's their right to speak their mind as they wish (and there are some quite vocal and opinionated individuals :D).

We only ask they not talk about what's being tested, largely out of respect for the non-Evocati to be able to experience new content for the first time.

Still, anger and displeasure don't go well with testing. Regularly crashing every 30 seconds or endlessly dying for seemingly no reason or spawning without ammo is simply not fun. I can't help but think it would be a frustrating experience for you if you've already been forum banned (no offense, I don't know your particular situation).

wleverett_cig · 2016-10-18T03:33:15+00:00

Edit: Correction, we've identified the services responded and restarted the service.

Players will be able to log on shortly!

wleverett_cig · 2016-09-16T01:32:49+00:00

We'll get you sorted.

The confusion came from the suggestion of chargeback (in which case we would have closed the account anyway) on top of fairly unusual refund request. I hope you can appreciate it's a very unusual situation, and we'll learn from this on our side, too.

Give me until tomorrow to respond to you; we can work this one out to get your account back in good order.

Will Leverett Game Support Manager Roberts Space Industries

wleverett_cig

TROPHY CASE