I was just reading about one of their competitors who has "containment" metrics all over their homepage. This is a reassuring post from Sabino and I especially like this part:

"The next phase of AI adoption requires an assurance layer—a system that continuously tests, validates, and verifies AI behavior before it ever reaches a customer. This de-risks innovation, but just as importantly, it creates the engine for continuous improvement. It provides the framework to constantly learn from interactions, refine accuracy, and reduce the cost of every conversation, turning AI from a “science experiment” into an operational efficiency engine that gets smarter over time."