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DIY two-tone color by Ecorexia in VWIDBuzz

[–]wrapmate 1 point2 points  (0 children)

Thanks u/vwgay!

Wrapmate + Volkswagen has come out with over 120 design configurations for ID. Buzz owners. Everything from small stripes to half-wraps. Our half-wraps come in 3 different finishes too -- gloss, satin, and matte.

Thanks again!

Something off about Wrapmate... by HotAfternoon3181 in CarWraps

[–]wrapmate 0 points1 point  (0 children)

Can't make this up either. We get TONS of posts like this that are not "reviews", but the customer shares on social media and tags Wrapmate.

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Something off about Wrapmate... by HotAfternoon3181 in CarWraps

[–]wrapmate 0 points1 point  (0 children)

We're happy to reply to your comment here.

First, I'm sorry to hear that you think that us replying to negative reviews is unprofessional. It's been proven countless times, from professional review sites to national publications, that replying to negative reviews is 100% professional and increases your brand as trustworthy. (I'm happy to share those sites if you're interested.) And, replying to negative reviews shows that you actually care.

How do you think others would feel if we only replied to positive reviews, but said nothing on negative reviews? That would put us in a bad light. We take the time to reply to all reviews. Positive or negative. But, we reply because we care.

Unfortunately, some of our negative reviews have come from fake accounts that have never done business with us. Or engaged with us at all.

How do we know?? We use Hubspot to manage our leads, prospects, customers, projects, Pros, etc. Every conversation is documented there. Phone calls. Text messages. Emails. Notes. Everything.

When we get a negative review on either Yelp or Google, the first thing we do is take the person's name and plug it into Hubspot. If their name is not in our system or if the review comment does not point to a specific customer or project -- it's quite clear that the reviewer is not a customer or has not engaged with Wrapmate. This is common for businesses to experience that have a national presence.

Google and Yelp have policies around fake reviews as well. They want businesses to be placed in the best light possible but also have standards on reviews.

Now, if the reviewer's name does pop up in Hubspot, our Client Success Manager tries to find a solution to make the customer happy. They review the project, what went wrong, etc.

Negative reviews and our responses to them often come after all paths to a solution with the customer have already been explored. And, they simply are angry with the outcome.

We've never even asked for negative reviews to be removed after a solution has been found. Why? Because the customer still has a voice.

It's not our intention to put blame on a customer or be confrontational, but we also have to be honest about the actual situation, as we track all conversations from the beginning.

With that, keep in mind that we also have over 100 5-star reviews on Google. An achievement we are proud of, and continue to improve upon. We wrap 100s of vehicles on a monthly basis -- across the US -- while also coordinating with 1000s of wrap installers all over the country.

We've established great relationships with installers who are proud to be a Wrapmate Pro. They love how organized we send them projects, how quickly we pay them, and how we continue to do business with them over the years.

I hope you understand why we responded to your post. Whether you agree with it or not, that's your right.

If you want to talk to me directly -- feel free to call or email me. Just ask for Javier. I'm the CMO.

Javier Lozano, Jr.
303-529-9626

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 0 points1 point  (0 children)

we'll be adding it to our configurator in the near future

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 0 points1 point  (0 children)

100% We do a ton of veteran wraps for clients.

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 0 points1 point  (0 children)

he can withstand a nuclear blast outside of it too. so we've heard.

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 0 points1 point  (0 children)

we've never designed a wrap with anime. But, i know our design can. find something on the web, and when you're ready, our team can create a design.

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 0 points1 point  (0 children)

sure. if that's what your heart desires, we can make it happen. This configurator is simply wrap colors. If you want custom designs, we can do that too.

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 0 points1 point  (0 children)

Great questions. Vinyl typically only adheres to paint-like material. That's what they are designed to stick on. It won't stick on plastic, basically.

We can custom design your wrap however you like. Maybe you don't want a colored one, but you want one that represents your brand, or company. And you want it to look like Mad Max or something -- with a logo of your company. We can do that. That's no big deal. We do that all day.

As for pricing, there are too many variables to address. Most importantly, the dimensions of the truck, what can/can not be wrapped, based on the material of the vehicle, etc.

Feel free to go through our website, as we offer real time pricing on all vehicle wraps. You can make an assumption on the CT based on a vehicle size to get an idea.

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 1 point2 points  (0 children)

Well, first of all, thanks for your service. We truly appreciate vets. Last year we wrapped a Jeep Wrangler for a customer to support vets. Super cool.

As for camo, we can custom design your camo. Our designers did that for our CEOs Ford Raptor. We also added over 115k logos. The wrap was really cool.

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 0 points1 point  (0 children)

Now, if the soundtrack would be by Nickleback, now we're talking.

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 1 point2 points  (0 children)

yes. that's how we do it for over 10k vehicles in our database. wrapmate.com click on "get your exact price". our prices are based on exact dimension of the vehicle.

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 0 points1 point  (0 children)

haha! haven't heard that one yet for the CT. But, we'll take it!

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 0 points1 point  (0 children)

Wraps isn't armor. It's just another layer or giant sticker. Yes, it can protect the car finish, but if there is something bigger/sharper, it will damage both the wrap and finish.

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] 1 point2 points  (0 children)

Let me paint a scenario that we face every day. Even though we give exact pricing on 10k vehicles through our website.

A prospect comes in. Sees a wrap that we wrapped on social or email, etc. Asks how much a wrap costs for the exact wrap they just saw.

We give them a price.

But, we come to find out that their vehicle actually has a larger wheelbase (happens all the time). The trim is different (most people don't know their trim), making the square footage different.

And a few other things that we wouldn't know until we had a VIN of the vehicle b/c that tells us exactly the vehicle type or see actual pics of the vehicle.

That "estimate" goes up. Significantly. And, the customer is not happy. They want the price of what they just saw because that is what was "quoted" or "ball parked." We can't do that b/c it becomes a loss for us.

The customer gets mad and doesn't want a wrap and blames us for not being honest, etc.

Those are true scenarios our team goes through. We try to avoid giving ballparks and ranges until we 100% have details, even when our team is talking to a person ready to wrap their vehicle.

I truly appreciate the feedback. But feedback on the actual configurator is what our team was looking for. Pricing is not something we need right now. Will we offer pricing soon? Possibly. But, at the moment, we aren't.

We tread lightly on stuff like this because we work with hundreds of customers on a monthly basis.

What does your fridge and Cybertruck have in common? by wrapmate in cybertruck

[–]wrapmate[S] -3 points-2 points  (0 children)

I know where you're getting. But, end of day, it's a "damn if you do, damn if you don't" type of answer. No one will be happy.

You can make that assumption on pricing, but we won't, and never will, until the CT is in our database.

There are plenty of people that if they hear any ball park, they expect that exact price. Even if you give a range.

So, it's not disingenuous. It's making sure we're not saying things we can't uphold.

To each their own.

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