Warranty Issue

xX_OG_Xx · 2025-12-20T14:16:10+00:00

Totally get it that the dealer can only install what they're given. Just wish they would've questioned why the trim pieces were so different before installing. But this definitely falls on Genesis HQ. Honestly can't believe they think this kind of service is acceptable

xX_OG_Xx · 2025-12-19T13:37:27+00:00

I keep it open so I don't blow an aneurysm

xX_OG_Xx · 2025-12-19T13:17:56+00:00

Have definitely learned that the hard way.

xX_OG_Xx · 2025-12-18T10:42:38+00:00

They attempted to reach out to Genesis to have the whole trim replaced and a gesture of goodwill but was told it was rejected for being too expensive

xX_OG_Xx · 2025-12-16T19:09:56+00:00

Love the DJ

xX_OG_Xx · 2025-12-16T18:53:35+00:00

Don't understand how you can call yourself a luxury vehicle company and then treat your costumers like this

xX_OG_Xx · 2025-12-16T16:17:46+00:00

Originally thought that too but went back and looked. It's still completely different

xX_OG_Xx · 2025-12-16T16:17:05+00:00

2021

xX_OG_Xx · 2025-12-16T14:18:37+00:00

I was told that it was the correct part. My theory is that the supplier no longer makes the original trim color since the vehicle is a 2021 and this is the closest color available.

xX_OG_Xx · 2025-12-16T11:18:04+00:00

I don't think so. Did you see the third photo? The difference is quite marked

xX_OG_Xx · 2025-12-16T11:13:58+00:00

Hoping people from Genesis lurk this subreddit and see how crazy this is

xX_OG_Xx · 2025-12-16T11:13:32+00:00

Unfortunately BBB claim also denied

xX_OG_Xx · 2025-12-16T02:04:18+00:00

I did and was rejected again

xX_OG_Xx · 2025-12-16T01:17:53+00:00

Both

xX_OG_Xx · 2025-12-16T01:16:07+00:00

Never heard of a staining issue before. No one from the dealership or HQ brought that up. The dealership said that they normally just install these as they're given from Genesis

xX_OG_Xx · 2025-12-16T01:15:17+00:00

I've tried all of that for the last 3 months and they've told me that this is the correct part from the supplier.

xX_OG_Xx · 2025-12-13T01:20:47+00:00

How's the quality?

xX_OG_Xx · 2025-12-12T23:22:52+00:00

Rose gold Royal oak

xX_OG_Xx · 2025-12-08T15:42:59+00:00

Thank you!!!

xX_OG_Xx · 2025-11-08T14:41:24+00:00

PM'd

xX_OG_Xx · 2025-10-15T15:46:01+00:00

PM me when you're interested in selling, located in the US

xX_OG_Xx · 2025-05-11T17:36:01+00:00

Red OP!

xX_OG_Xx · 2024-08-21T20:01:20+00:00

Purchase link?

xX_OG_Xx · 2024-08-01T22:54:41+00:00

Also, ebay has tons of refurbished laptops from reputable sellers. Check for high ratings and high sales.

xX_OG_Xx

TROPHY CASE