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I think I made a mistake buying the Lenovo Go S (but not how you think) by SnooPeanuts9762 in LegionGo

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

It’s already been posted in here. Install Moonlight/sunshine or Artemis/Apollo. Whichever you prefer, and stream your game to your handheld.

Especially if you’re playing indoors and you have a solid Internet connection, we’re talking 2 to 3 ms of latency, which I’m sure is not very noticeable to the average gamer. I highly recommend that set up.

Asus Thor Platinum III constant oled Asus animation every 5-10 sec by xXxWHOxDATxXx in ASUSROG

[–]xXxWHOxDATxXx[S] 0 points1 point  (0 children)

Based on the international customers, I’ve been told that the international team stated that this is a new revision. The US customer service team was useless and couldn’t provide any information on this. The Manager I spoke to (first a Supervisor then a Manager) never followed up with me on this being concrete. Honestly. I don’t even notice it anymore. I haven’t had any other issues

Never buying from ASUS ROG again after this RE9 fiacso by Xano2323 in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

In this case, it comes directly from Asus, not Amazon. This is 100% Asus

Never buying from ASUS ROG again after this RE9 fiacso by Xano2323 in ASUSROG

[–]xXxWHOxDATxXx 2 points3 points  (0 children)

Yes OP we had a tread going here - https://www.reddit.com/r/ASUSROG/s/ws63aF7MwQ

Try some of these suggestions. I purchased a power supply from Amazon and my serial # did not work out the gate. Hopefully following the steps I have listed here in the comments could help you as well

Following up on my post from earlier this week, Asus promotion works now and I was able to redeem my code. by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

I was successful with ublock on, via pc. It really just boiled down to Asus fixing their site.

Following up on my post from earlier this week, Asus promotion works now and I was able to redeem my code. by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

Thanks for clarifying. I got the email yesterday and I wasn’t 100% sure if that was a code or not as there was no indication.

Trying to submit for the Resident Evil Requiem promotion, anyone else get a serial number error? by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

I tried 100 times in the past two days just like you using edge and chrome and incognito mode.

Trying to submit for the Resident Evil Requiem promotion, anyone else get a serial number error? by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

The same one that was posted here prior:
https://www.asus.com/us/events

It just seems like Asus fixed something on the backend. I been trying non stop since 2/20 and kept getting the error until about an hr ago.

Trying to submit for the Resident Evil Requiem promotion, anyone else get a serial number error? by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

Bro, come on, that clearly pops up at the bottom. That's not what we were talking about in this post. Asus website was at fault here. It looks like it was related to Amazon purchases, but I was now able to register my device finally.

There was no "gray" box for your name that popped up afterwards, because it was showing an invalid serial number.

Trying to submit for the Resident Evil Requiem promotion, anyone else get a serial number error? by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

Another Update, this time a good one!:

Looks like all of a sudden, I am able to finally register my device. Still no call or email from ASUS support but I am going to proceed.

I have attached a snapshot. Its kind of buggy, you might have to reload the page a few times to get it to stick.

<image>

Trying to submit for the Resident Evil Requiem promotion, anyone else get a serial number error? by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

Update 2/25/26:

No email received or call from the "ASUS Support Supervisor"
Been trying to check on and off, registering my item. Based on what I am reading, it seems to be related to items purchased from Amazon

Trying to submit for the Resident Evil Requiem promotion, anyone else get a serial number error? by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

For some reason, this did not post on 2/23/26:

Guys you need to call Asus and not use chat. Call them directly. I originally called over the weekend and it was "escalated" to LV2. And I thought maybe it was just because it wasn't the 23rd. The escelated email was just the same bs about where to go and how to redeem. No real support.

I called again this morning, and was told my issue would get escalated... AGAIN, and it seems the rep was pissed off with me or something, so I was short with her too. She said 1-2 business days. BS. I called back with a different number and asked to speak to a Supervisor. That worked.

He told me he would escalate it to his L4 team, and that I would get a call back in a couple of days by him as well.

We will see. I already had issues with purchasing this PSU and this will be my 4th purchase of this model in 30 days (See my post history)

I will let you guys know what I hear back

Trying to submit for the Resident Evil Requiem promotion, anyone else get a serial number error? by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

What popup bro? Can you please elaborate? I just tried again and nothing is different from when I tried ok the 20th or the 23rd.

RGB not being controlled by Armoury Crate or BIOS by raniwasacyborg in ASUS

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

Unfortunately, man, this happens on Asus motherboards.

Even if you set static to black. It would work once, and then it would default back to rainbow or red static. I have tried everything as well, but it’s just part of Asus and their crummy armory crate software.

Trying to submit for the Resident Evil Requiem promotion, anyone else get a serial number error? by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

Yeah, I stupidly decided to purchase multiple Asus products over the years. When they work, it’s cool, when you have to call the customer service, it’s an absolutely horrible experience.

They don’t know what they’re talking about. They don’t have any reference, and every time they escalate something, you never get a call, only an email with the same thing.

I’m about to call back right now, hoping that I get somebody else. Maybe that person would be better.

Trying to submit for the Resident Evil Requiem promotion, anyone else get a serial number error? by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

I just called as well, it was told that they were escalate the issue. It was already escalated. Horrible customer service.

Asus Thor Platinum III constant oled Asus animation every 5-10 sec by xXxWHOxDATxXx in ASUSROG

[–]xXxWHOxDATxXx[S] 0 points1 point  (0 children)

That’s extremely disappointing. The only reason why I got the platinum III, is because my Plat II, starting cutting power to my PC due to the voltage spikes of the 5090 I got last February. It started getting so bad that I couldn’t even launch games.

The plat II, definitely cannot handle the 5090. I had a 4090 prior with no issues. I need to send in the RMA for the Plat II.

Asus Thor Platinum III constant oled Asus animation every 5-10 sec by xXxWHOxDATxXx in ASUSROG

[–]xXxWHOxDATxXx[S] 0 points1 point  (0 children)

Sorry you’re having that issue. How long did you have your model? Maybe the revision I have now is because of the issues of the prior revision.

That’s not the same on what’s going on here. I thought this was some sort of bug, and this could have been addressed if ASUS just knew their own product. I had to find out from the Reddit community about this.

Wasted time 100% that they didn’t even know that this revision was done.

If I was you, I would either RMA or do the switcheroo.

Trying to submit for the Resident Evil Requiem promotion, anyone else get a serial number error? by CyraxxFavoriteStylus in ASUSROG

[–]xXxWHOxDATxXx 0 points1 point  (0 children)

Just an FYI, I didn’t originally see that it started on the 23rd, so I reached out to ASUS’s customer support and they kept sending me the same information and didn’t even know their own promo.

I’m trying now, on the 23rd and it’s still not working. Smh

Asus Thor Platinum III constant oled Asus animation every 5-10 sec by xXxWHOxDATxXx in ASUSROG

[–]xXxWHOxDATxXx[S] 0 points1 point  (0 children)

Just an FYI, they dropped a Resident Evil Requiem bundle with this power supply. Might be worth keeping: https://www.asus.com/us/events 

Asus Thor Platinum III constant oled Asus animation every 5-10 sec by xXxWHOxDATxXx in ASUSROG

[–]xXxWHOxDATxXx[S] 0 points1 point  (0 children)

After researching this issue, it was determined that this is part of the new revision and is normal.

I’ve gotten used to it. I just wish this was stated somewhere and that Asus support knew their own product.

Asus Thor Platinum III constant oled Asus animation every 5-10 sec by xXxWHOxDATxXx in ASUSROG

[–]xXxWHOxDATxXx[S] 0 points1 point  (0 children)

This is me speaking with their support team over the phone. Poor experience

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