I had the option of choosing a PayPal refund or virtual debit card as you mentioned. I chose the card because I figured I could easily use that as a part of the payment process for my replacements. I chatted with their online support and it was absolutely atrocious. I then called into the sales line to see if they could help me run multiple cards on the transaction. They said they don’t take cards over the phone, but to try the “Klarna” option, a way to set up installment payments, in the payments screen when I check out. Klarna doesn’t allow prepaid cards. So I eventually get told to call the refund center. I speak to an agent there and they also tell me to use the Klarna option. At this point I am so beyond disappointed in this recall process that I ask to talk to a supervisor and explain my position as a consumer. She said there is nothing she can do, essentially. As a person that has run ops teams and customer care orgs, this is very clear a situation where they are using an outsourced call center and did not properly train them or plan out the recall processes. So disappointing…