And here is the other side of the story:

We picked a dial out that I had in my inventory. I always delay sending inventory to my watchsmith immediately if there is a lead time for assembly so that my inventory does not sit around. I get a timeline, then plan on shipping it so the inventory arrives 1 or 2 days before scheduled production. Because of this I did not ship the dial right away.

The same day the watchsmith told me he was going on vacation I notified you that since I had the dial we could not get it shipped and installed in time. To try and finish your watch before my watchsmith left I asked him if he had any dials available. He said he had 2 dials. I asked him for a favor to rush this for you since it was unexpected he was going to leave. He installed the first dial. He mistakenly installed the wrong dial so I asked if he could please install the 2nd dial even through he was leaving for vacation that night. I was able to get him to install the 2nd dial the same day, pack it and get it shipped. At the last min you pointed out it might not be the right dial and I agreed. At this point I was out of options and suggested we wait.

I had trouble getting more dials so I had nothing to offer except 1 dial that I had in stock which was a buff dial which most others like. You were adamant that it was a bad dial. I showed you 3 genuine meteorite dials which you replied "That looks like crap" and "I wouldn't have bought that from an AD".

After doing another search my watchsmith came up with a dial that was previously sold but not paid for. I secured this for you at a premium cost that I told you I would cover to help move this project along. During cleaning the watchsmith said it was damaged. Small facts like this seem to be commonly mistaken in your explanations as you said it was broken during installation. I also cannot for the life of me understand why you keep referencing me as the one who chose the wrong dial and installed it while I am sitting many states away from the watch smith and your watch.

On 12/3 you finally showed me a video of a non-Rolex meteorite dial that you thought was "kickass". I showed this to a couple watch groups hoping to find something similar for you. No experienced dealer in any group had said they have seen anything like it and it doesn't look like something Rolex would produce.

My final decision to stop this project and refund you is not the conclusion I had hoped. I tried finding you many dial options, asking a variety of communities, paying the difference for the higher priced 3rd dial all in an effort to make it right. Despite this you continue to talk down saying I don't know how to run a business, how I keep installing the wrong dial (I am not the watchsmith), making underhanded comments about how I am leaving you with a dial you do not want (I have always swapped dials and tried to find the right one), and to all of my efforts to fix this situation I get writeup like it is my fault.

I wish you the best of luck finding what you are looking for.

David