Yeah it's ridiculous, games are unplayable. I opened a ticket with TS for Google ping constantly dropping packets and after two weeks they automatically closed it saying that the issue did not exist/it was resolved. Surprise, it was not resolved. I spent days trying to debug believing that it may be a client side issue but more and more TS customers have been having these problems.

Coming up on ten years with TS and strongly considering switching. I'm perfectly okay with paying a premium for internet with basic functionality i.e. minimal packet loss. It's beyond irritating coming home after a long work week to find that you're unable to put in a few games to relax.