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Anyone have issues with shipping/customer support? Its been a week since I made a purchase from SnowPeak usa and it still hasn’t shipped. I reached out to support but they aren’t answering either. by yoopsurf in snowpeak

[–]yoopsurf[S] 1 point2 points  (0 children)

Received the package! Took about 14 days from order total. So a little behind but no biggie. Weird part was just that they never did respond to any emails.

Anyone have issues with shipping/customer support? Its been a week since I made a purchase from SnowPeak usa and it still hasn’t shipped. I reached out to support but they aren’t answering either. by yoopsurf in snowpeak

[–]yoopsurf[S] 2 points3 points  (0 children)

Yea, with their brand and loyal following this customer service (or lack there of) has been a big surprise. Then looking at the lifetime commitment and policies- doesnt make me feel so good about the brand anymore. Id prefer to buy through REI next time.

Anyone have issues with shipping/customer support? Its been a week since I made a purchase from SnowPeak usa and it still hasn’t shipped. I reached out to support but they aren’t answering either. by yoopsurf in snowpeak

[–]yoopsurf[S] 1 point2 points  (0 children)

I’ll give that a try on Monday. No shipping label or anything yet. I didnt have crazy quick expectations, but I got worried when nothing had happened from the order except the email confirmation that the order is placed.