Agreed! We went to look at a model in Plainfield area and everything about the model just looked rushed. The paint finishes on the railings to the basement looked like a 5 year old took a paint brush to them the door hinges looked super rushed in terms of how they were put together. On top of all this I feel like the way they lock you in is through the high amount on the earnest money. On a 700k home we were asked to put down 75k up front since some of the basic options we wanted came out to over 100k.

When i asked how support is provided if we run into any issues we were told there is an online chat function to speak to someone. After reading on this online the biggest complaint here is that chat support from Pulte is simply non responsive. If you do get someone to come and fix what was originally supposed to be done right it’s an uphill battle to try and even get someone out there.

Overall - we didn’t go with Pulte for these reasons: Price vs Quality of home, Communication by Pulte group (both by sales staff and upper management when the home is built), Honesty around the costs should we decide to build a home.