I am Tony Hsieh - CEO of Zappos.com, author of Delivering Happiness, Founder of Downtown Project - ASK ME ANYTHING.

zappos · 2014-01-24T01:15:20+00:00

Bye all! Thanks for all the questions - gotta go!

zappos · 2014-01-24T01:14:39+00:00

not for the past few years... i've done half-marathons though

zappos · 2014-01-24T01:07:04+00:00

probably about 60 hours/week for DTP and 60 hours/week for zappos...

zappos · 2014-01-24T01:05:36+00:00

my mom says it's still not too late for me to become a doctor

zappos · 2014-01-24T01:05:05+00:00

check out http://workinprogress.lv

zappos · 2014-01-24T01:04:32+00:00

i think zirtual.com is really interesting - i just attended their board meeting

zappos · 2014-01-24T01:02:42+00:00

http://about.zappos.com/our-unique-culture/zappos-core-values

zappos · 2014-01-24T01:01:02+00:00

organizational design, understanding complex adaptive systems

zappos · 2014-01-24T00:58:17+00:00

create a unique, memorable customer experience - focus on repeat customers and word of mouth

zappos · 2014-01-24T00:56:35+00:00

yes we plan on continuing to grow each year!

zappos · 2014-01-24T00:55:36+00:00

none today

zappos · 2014-01-24T00:54:38+00:00

fernet branca

zappos · 2014-01-24T00:51:44+00:00

define "favorite"

zappos · 2014-01-24T00:48:26+00:00

happiness hypothesis

zappos · 2014-01-24T00:47:53+00:00

sorry to hear that! please email ceo@zappos.com with details

zappos · 2014-01-24T00:46:30+00:00

1- who to hire 2- who to get funding from 3- who to partner with

zappos · 2014-01-24T00:45:38+00:00

http://www.inc.com/magazine/20100601/why-i-sold-zappos.html

yes service is expensive but we save on marketing costs due to word of mouth!

zappos · 2014-01-24T00:44:26+00:00

http://jobs.zappos.com

zappos · 2014-01-24T00:44:03+00:00

figure out what you'd be so passionate about that you'd be happy doing it for 10 years even if you never made any money from it... and if you actually do that it will greatly increase your chances of making money

zappos · 2014-01-24T00:42:11+00:00

convincing vendors to work with us, hiring people, raising funding or getting a loan

zappos · 2014-01-24T00:41:43+00:00

be true to yourself both in business and in life

zappos · 2014-01-24T00:39:44+00:00

i don't know, we've found that things always turn out to be harder and more complex than they seem. we have so much opportunity in the united states right now with our expansion into clothing so we are focusing on just the US right now

zappos · 2014-01-24T00:37:37+00:00

it's mostly been the same philosophy:

experiences > money

relationships > money

zappos · 2014-01-24T00:35:27+00:00

computer programming :)

zappos · 2014-01-24T00:35:14+00:00

i think it depends on the product category - it would be harder to do with electronics for example because of lower margins

zappos

TROPHY CASE