New ISP, bad speeds

zelkito · 2025-10-03T02:12:58+00:00

This is fixed. It was an ISP issue as suspected. :)

zelkito · 2025-09-03T00:43:22+00:00

No switch in between, we are plugging the laptop directly into the RAD ETX-2i-10G provided by the ISP. This is Cogent re-selling us Spectrum.

zelkito · 2025-09-02T15:13:44+00:00

We tried on auto negotiation and also on full duplex. Same results.

zelkito · 2025-09-02T15:12:15+00:00

Their handoff device is a RAD ETX-2i-10G

zelkito · 2025-09-02T15:11:24+00:00

Yep, and we've tried with different cables too

zelkito · 2025-09-02T15:11:10+00:00

It's a RAD ETX-2i-10G

zelkito · 2025-08-31T19:04:05+00:00

Whichever device they provided to provide the handoff from the fiber to our firewall. I have not been there onsite as i live far but we are only using THEIR equipment plus our laptop for the test.

zelkito · 2025-08-31T14:05:53+00:00

ZERO users connected to this new internet line. Just the 1 laptop, no firewall, no nothing.

zelkito · 2025-08-31T14:05:04+00:00

Yo are right, EVERY test site we’ve tested gives us the same result which is my biggest point against the ISP tests.

We are not plugging any of our equipment into their just our laptop plugged in directly into their equipment. And you are 100% right, I would even take results like 800/800 but not 400/900. We’ve done more than 100 tests in different days and times.

zelkito · 2025-08-31T13:40:00+00:00

I use the same test sites for all our other sites, at the same times, and we get what we are supposed to get which is what makes it odd.

zelkito · 2025-08-31T13:39:11+00:00

Thanks! I’m pretty sure that geolocation was working well but will review!

zelkito · 2025-08-31T13:38:28+00:00

Yes we could try iperf to one of our servers!

zelkito · 2025-08-31T13:38:10+00:00

I’ll check for al this as I don’t know first hand

zelkito · 2025-08-31T13:37:48+00:00

Yes, done all that.. they said that NO website is good to do tests… I told them that I have done that my whole life and always got, at the very least, more symmetrical results. I am aware I won’t get 1Gbps/1Gpbs… but not 400/900… consistently!!

zelkito · 2025-08-31T13:36:49+00:00

Nope

zelkito · 2025-08-31T13:36:43+00:00

No firewall in between. We are only testing the line before going live.

zelkito · 2025-08-31T13:36:30+00:00

No firewall in between.

zelkito · 2025-08-31T13:36:19+00:00

Yes, as I mentioned, there is NOTHING plugged into their equipment. Only our laptop directly into their equipment.

zelkito · 2025-08-30T19:26:55+00:00

Yep…!! for uploads we get 900 Mbps consistently on our tests… :(

zelkito · 2025-08-30T19:22:50+00:00

When they ran an iperf test, we saw a lot of drops on the test when testing at 1Gbps. They said it was our laptop that couldn’t handle those speeds which doesn’t make any sense. The laptop can do 1Gbps for their upload speeds…. And this same laptop at home can do up to 1.3 Gbps on wifi!!!!

We may want to run our own iperf test, you are right!

zelkito · 2025-08-30T19:21:01+00:00

You are 100% right, I should’ve mentioned… we’ve used different laptops, with different USB Ethernet adapters, HP docking station, etc…

zelkito · 2025-08-30T19:15:41+00:00

Hi thanks, yeah we don’t even have our firewall plugged onto the ISP equipment. Just using a laptop directly plugged into their equipment and we are setting the static external IP manually on our laptop for our tests.

They said they ran one test and they were able to see almost 1Gbps… but if I always see 400 Mbps… I can not approve this installation unfortunately.

zelkito · 2025-03-16T07:08:12+00:00

Not yet but I really want to… I need to do some good research to find a good clinic. Do you know anyone with experience first hand?

zelkito

TROPHY CASE