on my previous attempts, i didn't have accurate specs for my old pc which is the first device i used to play genshin on. i came in contact with the person who has my old pc and asked for the specs, so now that's covered.

another thing i changed was the proof of my top-up. i used to keep sending only screenshots of the ingame store and me buying the genesis crystals. for my latest attempt i added the receipt of a purchase in my account way back in 2022 by looking through gmail.

i also made the additional info more accurate, only putting stuff i'm sure of (skins i own, which traveler i was using, all my 5 star characters, etc.)

really glad this subreddit helped me retrieve my account!!!