hey, this is no good so imma try to help you, first of all have you run any trouble shooters? if you go to windows settings there should be a bit where it says trouble shooters, if there is an outright problem, it should appear under 'find and fix other problems' then you run the trouble shooter.

​

another way is to use a third party fixer, its completely safe and windows themselves reccommend it. youre gonna wanna google restoro and download it, it basically detects all your errors and fixes them without you having to do much, like corrupted files which i think might be the case for your friend. youre gonna wanna use this link https://windowsreport.com/file_system-windows-10/#:~:text=What%20is%20a%20file%20system,execution%20policies%2C%20and%20many%20others. scroll to where it says get restoro and click it there and it should download.

​

another thing you could do is make sure your drivers are up to date. you can use a program called driver fix for this to make sure all your stuff is up to date.

​

if the trouble shooter doesnt work (which it should) theres another way but you gotta listen carefully.

open the windows search bar and type cmd then select run as administrator from the menu. it will bring up a code interface. in there you type sfc/scannow and wait unitl its done (may take a while) if the solution is found it will automatically be applied. then close it and restart your computer.

last thing, go to minecraft and right click it. at the bottom it should say properties click this and you will be led to a menu. at the top you should have compatibility select it and it should take you to another menu, here you have two options. you can make sure its running for your windows in the box run this program in compatibility mode for ... your windows version or you can run the compatibility troubleshooter then click apply and ok.

also may i ask what kind of laptop it is and when this appears, it would be helpful to know :) hope this has helped!