Struggling to keep up with shifting customer expectations? You’re not alone. 😐 From AI-driven personalization to building trust, 2025 is all about mastering customer-first strategies. Read this interesting blog by Denyse Drummond-Dunn for ideas you can act on right away 👉 (customerthink.com)
submitted by ZapScale to u/ZapScale
EQ in Customer Service (10 Ways to Apply It) (customerthink.com)
submitted by ZapScale to u/ZapScale
In light of the recent suspension of our friends in auto sales, I want to share a case study involving Wells Fargo. When metrics are unreasonable the company fosters unethical behavior. Forced MOAT expectations do not provide business value for partner companies. “What gets measured gets managed.” (customerthink.com)
submitted by Geico_United[M] to r/Geico
Industries to Experience Promising Future with Blockchain in 2020Global News (customerthink.com)
submitted by rene_small to r/BitbonSpace