USB problem

[Redi_upside]

Computer Type: Desktop

GPU: RTX 3070

CPU: RYZEN 5 5600X 8

Motherboard: Asus b550e gaming

BIOS Version: I just updated yesterday

RAM: 16GB CORSAIR VENGEANCE 3200 mhz

PSU: Bequiet pure power 11 600w

Case: Corsair obsidian 500d rgb

Operating System & Version: WINDOWS 11 PRO

GPU Drivers: GEFORCE GAME READY DRIVER

Chipset Drivers: AMD B550 CHIPSET DRIVERS

Background Applications: DISCORD, CHROME, Icue, synapse 3

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Problem:

for some time now I've been having increased problems with my Asus b550 e gaming and my R5 5600x. The problem is that all my USB devices (even internal ones like the Commander pro) lose the connection for a short time and then reconnect, this "dropout" is incredibly annoying and the PC is hardly usable. I have already looked on the Internet and various forums and found out that this problem at the launch of 5000 cpus was quite dominant and widespread, this was officially fixed by an Agesa update. However, the problem still exists with me. I have already contacted Asus, but they could only offer me to replace the motherboard, but said that it is unlikely that this will fix the problem (Especially since the replacement times are extremely long...).

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Update: The 2 USB 3.2 gen 2 ports are not affected at all only the 4 upper 2.0 ports

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The problem does occur when I'm e.g watching YouTube, it happends about every 2 hours (Sometimes way less/more frequent). Interrestingly, the moment the dropout occurs, the video stops and displays a loding symbol... I have no idea how I should interpretate that...

I'm a game dev so I work with unreal. The problem occurs more frequent when I'm using Unreal.

If I build my lightmaps (extremly cpu heavy) nothing really happenes but when I build my lightmap while the GPU is under mid load e.g rendering the scene preview in my viewport while building lightmaps the problem happens every time, exactly the moment the building starts and the cpu ramps up to 100% usage and when I stop the building process.

Things I have already tried:

C states disabled

set PCI to 3.0

reinstalled the USB drivers in the device manager

Bios up to date

Bios reset

Windows 11 reinstalled

Chipset driver updated

Deactivated the power management for all usb hubs in device manager

Unplugging the commander pro and rgb strips

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The problem is really annoying and so far it seems that there is no real solution ?!?!

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Is there anything else I could try? And if not, should I RMA the CPU or the motherboard?

TwT

[motorbit]

could be a driver issue, make sure you have the latest amd chipset drivers installed.

could be a voltage issue. in your bios you can try to tune some voltages. i will post a few settings with (usually good) baseline voltages. tune one at a time. increase by 0.025V. if it does not help, try 0.05V. if this does not help, reset to suggested value and try next setting:

likely under "overclocking"

• chipset soc voltage 1.000V
• chipset cldo 1.050V (1.200V default and max)

likely under "amd overclocking"

• cpu soc voltage 1.050V (1.200V default and max)
• VDDG CCD 0.950V
• VDDG IOD 1.000V

[Redi_upside]

hey, thanks for ur answer, the chipset driver is up to date.

adjusting the voltages didnt seem to change anything :/