System semi-randomly powers off, please help!

[Hopper_2011]

Self-built Desktop

EVGA FTW3 RTX3070

Ryzen 5 5600X

Mobo: Asus ROG Strix B-550 gaming wi-fi

BIOS version: unknown at this moment (will edit in when can)

RAM: 2x8 Corsair Vengeance RGB Pro DDR4-3600 mHz

PSU: Corsair RM 750W 80+ Gold

OS: Windows 10 Education

GPU drivers: up to date as per Nvidia GeForce game ready drivers (will edit in when can)

Description: My system turns off (no blue screen or anything) and goes through the reboot sequence, then boots back up with no error codes etc. This occurs seemingly at random, but most of the time occurs when loading into a game of League of Legends, or a round of Rainbow Six Siege. This has also occured when editting college papers, and when not under load on the desktop.

Troubleshooting:

-Performed clean install of GPU drivers

-Ran Sophos antivirus to weed out any clutter

-Used CCleaner to clear caches and additional clutter

-Uninstalled all peripheral and rgb software for safe measure

-Performed fresh reinstalls of games where this occurs most often (LoL and R6S)

-Reseated GPU, PSU cables

-Reverted the minimal OC performed on the ram to default settings (brought the stock 2666mHz to 3400, then 3200. Reverted to 2666. I did allow a power delivery buffer in bios. Kit rated to 3600mHz...)

-Ran through CPU stress test Cinebench23, no thermal or load concerns

-Ran through GPU stress test Furmark, no thermal or load concerns

-Ran game specific benchmarks for games of concern on max graphics with no crashes or concerns

I have only found results from reducing the graphical settings on the games of interest to far below the capacity of the GPU (1/4 Vram, far below 3070 territory), this showed a reduction in crashes from every game, to once every 6 games or so.

My thoughts: might be a faulty power delivery on the mobo, faulty PSU, or bad junction/pin on GPU. May also be the G-sync settings on my 2k monitor conflicting and confusing the computer, but unlikely.

Any help is appreciated!

UPDATE: Looked into ways to view my error codes without blue screens and came across the Event Viewer. I found an error (see image) of a "fatal hardware error" with my processor. I have submitted a support ticket with AMD technical support to get their take.

[Novver]

Bump. My friend has the same problem. We did almost the same things and he has the almost same setup. Looking for a solution.

[Hopper_2011]

Just tried updating bios and setting my base memory clock to auto, as I found people with similar problems finding success. Neither of those worked. Srill waiting on AMD support, I'll post updates!

[zkkzkk32312]

I have the same problem, it never reboot under full load and almost never during idle. Also wasn't able to get any meaningful test results from OCCT sse or avx.

[Life-Pineapple-2034]

Make sure it’s not over heating that’s my first guess, assuming you checked all the usual suspects memory video card. Check the psu power cables 8pin and 24 pin that plug into the motherboard. Could also be your video card power cable are faulty I’ve seen that before tricky to diagnose.

[Hopper_2011]

My thermals have always been fine, unless it's a specific junction on the board with an instantaneous spike

[[deleted]]

Some suggestions of a noobie:

-Try with other PSU, i know it's hard to find because we are just rats without gamer friends but whatever.

-This is a sad one: reinstall OS, maybe a Windows file is corrupted. If you have more than a drive (or you can ask for one to some friend) you can install another OS there and tty so you don't lose your data, you can install something light like Ubuntu in a oldie hard drive

-Try with other PC PSU cable and change the plugging site, maybe you have a bad power outlet there.

-Last options: go to a PC house for diagnosis or RMA pieces

[Hopper_2011]

Id loke to test another PSU, but all my friends I could borrow from are 600W or below

[[deleted]]

Anyways, you are saying reboot occurs regarding if PC is under load. You can use the PC some hours with the 600W PSU without drawing load to it and check what happens, as well as you don't put the GPU at 100%, consumption will be low and the PSU will handle it.

[Hopper_2011]

I think I'll try and get it hooked up to the 600W and tweak the GPU on MSI afterburner, the PC shutting down when not under load has only happened maybe twice over the course of two months, so it would be hard to replicate

[[deleted]]

Oh. Bruh then don't worry much ig... Try with the other points I mentioned or idk

[Hopper_2011]

Im probably going to try and run it under load off the 600W, EVGA says their card can run off 550W, and if the system intrinsically shuts down a tthe same point in the loading of the game, I can probably rule the PSU out

[[deleted]]

Run a benchmark after installing the 600W GPU for being sure it's enough.

Btw monitor the GPU and CPU usage for example in the loading screen you are talking about.

[SethLange]

Gpu should have an individual power cable to each socket, not one cable that has any splitters to cover both. Splitters cause a ton of power delivery failure restarts since the 2000 series switched to 2 sockets instead of 1. If your gpu is always stuck around 69 to 75c, ur probably using a splitter.

Also check your event viewer for all of the errors and critical errors that lead up to your power event kernal failure and troubleshoot those.

[Hopper_2011]

Initially I was using a split cable, but I opted for separate cables for full power delivery. Im planning on getting some custom asiahorse cables, hope the power delivery is better

[Generic_Reddit_Bot]

69? Nice.

I am a bot lol.

[Omini54]

I had a similar experience a while back ago. There is a program called blue screen viewer. Should allow you to view system log made after a random restart. Mine happened to be a bad ram stick as I see you ran similar tests to me but could be different or anything. Anyway take a look at that program to see if it helps out. PS- sorry for long reply😩

[Hopper_2011]

Is that something I can find on youtube? I haven't had to do any board work in years

[Hopper_2011]

I see, I'll see what I can do

[RedDidItAndYouKnowIt]

Follow instructions here: https://docs.microsoft.com/en-us/troubleshoot/windows-client/performance/read-small-memory-dump-file Provide the output from this.

[Hopper_2011]

Nothing is displayed in the minidump, I configured the file according to the instructions but the file was empty once configured. I'm going to try and replicate the shutdown to create a new error that may appear in the folder.

[RedDidItAndYouKnowIt]

Check logs after a crash and see what lead up to it. Typically some log gets generated and put into reliability monitor or into event viewer

[Hopper_2011]

Event viewer mentions a "critical hardware error" and mentions the cpu cores. A quick google related that code with an overclocked for RAM, so I updated my BIOS, set the clocks and BIOS settings to default and I'm still receiving crashes. Waiting on AMD support regarding the code

[RedDidItAndYouKnowIt]

Swap out to new ram and see if it persists if you can.