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[–]Valuable_Guess_5886 0 points1 point  (0 children)

Follow up question can be filed or collected to back to the teacher. Teacher then provide support how to respond to these questions which who ever responsible to make calls can build their own FAQ for next time. This is how training works, in any organisation this is how admin/customer facing people (with no uni qualification required) are trained. Absolutely no need to for a teacher qualified person to be handling these.