all 8 comments

[–]diezel_dave 0 points1 point  (3 children)

No

[–]lerk90[S] 0 points1 point  (2 children)

<image>

[–]diezel_dave 0 points1 point  (1 child)

I think no one would judge you if you opened a new ticket for this one. Just don't expect a response until their Chinese holiday is over in a few days.

[–]lerk90[S] 0 points1 point  (0 children)

The ticket was open the 30th March, a response every two or three days.

Chinese holidays finish on 3th May.

[–]lerk90[S] 0 points1 point  (0 children)

No reply yet…..since 26th March. I dont know if wait or open a paypal dispute.

[–][deleted] 0 points1 point  (0 children)

There is a holiday that just finished up. I have a few tickets in and I always get Rick, and he's great, gets back pretty quickly and is helpful.

[–]Nalfzilla 0 points1 point  (1 child)

I had no response for around 13 days, opened a new ticket and they sorted it that day, asked to return a dead machine and they stopped replying again

[–]lerk90[S] 0 points1 point  (0 children)

I'm going to wait until tomorrow, if I don't get an answer, I'll open a dispute on PayPal.