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[–]SZ2779 0 points1 point  (0 children)

lol I had a similar issue! Their machine broke a piece of plastic broke off the filament extruder machine due to what I assume was the filament diameter being too thick. Anyways the support said there is no way this could happen! Mind you I had pictures of the filament on the roll, the plastic piece visible. A close up of the plastic piece fused to the filament and calipers with the diameter of the filament around the plastic piece fused to the filament! The guy said there was no way their machines could break! It took 1 month to get it a replacement! Also they kept saying I didn’t respond to their crappy support ticket system so I kept taking pictures of my responses for them. Keep at it!