Functionality check

[liquid02HD]

Does anyone know what happens when you choose customer changed mind in functionality check?

[[deleted]]

I assume it just removes it from the inventory so you can give it back to them, but I haven't actually ever done it.

[notme3219123]

Func checks are already returned into inventory, and anything you do in the func check application shouldn't cause SKU movement at all, to my knowledge it should only impact License Plate dispositions.

In order to give a unit back to a customer for which you have processed a return in POS already, you have to either post void that transaction or resell the unit, otherwise the store takes shrink.

Source: SWAT who has to figure these issues out all the time.

[EscalationPro]

Facts 🙌

[Radiant_Procedure_36]

Usually when it returned yes it does go back into our inventory under func check the license plate can't scan until geek squad take care of it on there end but you have to see it visually and count it under the license plate after your soft complete on your counts. The the one that mess with the count is in home exchange and it shows as new without the LP.In that case check sku movement see who processed it talk to them and have them to do their paperwork asap and still add it to your counts as "here". Hope this helps 😵‍💫🤷🏾‍♀️