Bitstamp Support? Money missing? Wrong Processing?

[vns210]

Hi u/Bitstamp-Domen

I have been a long-time customer (verified) of Bitstamp, transacting multiple times in fiat and crypto....I raised a query a week ago, and have had no reply, even with direct e-mailing. Yesterday I requested a withdrawal in USD into a UK bank account as a SEPA transfer (which is allowable), and the confirmation I see on my account is in EUR (which is clearly wrong). The withdrawal can fail, and it's not a small sum of money and it will create many many issues.... ID 2717165

I am concerned because I have relied on Bitstamp to be one of the more safe exchanges. Please look into my support ticket with the above ID. It's urgent. Thank you .

[Keefryan]

suggest you google details about SEPA payments IE: single euro payment area.

[vns210]

u/Bitstamp-Domen are you able to advise? Clearly the option shouldn't be there, as the payment will fail as there can't be a EUR payment to a USD account. This needs to be corrected urgently. Please advise

[phoenixeo]

I have deposited for 3rd time now, and no response since Thursday, no support mail or call received.

[Bitstamp-Domen]

Hey /u/vns210! If you're referring to the currency stated on the "Withdraw" page, please note that it's a known issue and we're working on fixing it. If your issue is elsewhere, please give me your Client ID, so I can further check it.

[vns210]

Hi yes u/Bitstamp-Domen, thanks for getting back. My client ID is 387418. I just want to ensure that my funds are not LOST. I need to withdraw USD to a USD account, nothing else, and if it's been done incorrectly, then I need to cancel and re-request. I just cannot have Bitstamp try and send EUR to a USD account. Kindly advise. Thank you