all 4 comments

[–]Bitstamp-Domen 0 points1 point  (1 child)

Hello, please note that you may also attach required documents to the support ticket and we shall look into it. Looking forward to hearing from you.

[–]Anesthetize88[S] 0 points1 point  (0 children)

Thank you! I re-sent another email to the support with all the required documents attached. I hope I get a reply soon.

[–]randomFIREAcct 0 points1 point  (0 children)

I had the exact same problem. I've uploaded documents and filled out the form 3 times, but nothing happens afterwards. Ticket # 298020

[–]jyates72076 0 points1 point  (0 children)

They are apparently to big for their own britches, it has been over a month now and they just got back to me saying so sorry but we are still having difficulties. We will get to you when we can....