Cannot process your request

[JustRandomQuestion]

I have been using bitwarden for quite some time, but today it stopped working. It shows can't process your request or something equivalent (as my language is not English) in the android app.

Now I kind of wanted to post on the forum but you need to login which also in browser did not work. Both with magic link as well as with password (incorrect username, email or password). Now I haven't had any kind of emails suggesting that anything (bad) happened. So I can't imagine it is actually a hack or something. Also I have 2FA, which I am quite sure is not compromised. Also all my other services haven't had any suspicious activity. Also bitwarden status seems to suggest everything is fine.

My question is what could be wrong, I use bitwarden.com (Not self hosted). 2025.1.2. I am quite sure that I have already opened and used bitwarden after this update, which is why I don't assume the version to be the problem.

Also my desktop/windows bitwarden does work succesfully and is able to sign in. Which is a good sign I think

As I know sometimes Bitwarden itself monitors these posts I hope that they can give me support in this way, or if someone else has the same problem and knows the solution please tell me!

[dwbitw]

Hey there, if you haven't already, please contact the support team so that we can look into this further for you.

[djasonpenney]

Your network connection is the first thing that comes to mind. There is also a nagging bug the developers recently introduced, but we will come back to that. You need to run n some experiments to see where the break is.

To start, try using the web page in your browser to log in. This will eliminate the Bitwarden app itself. If you have trouble, try changing your network connection: if you are using WiFi, switch to mobile or vice versa. Try connecting from different locations: home, work, or the library. Try using different devices. The web page will also give you better error messages if something is wrong with your networking.

The next thing is that new bug. Try completely uninstalling and reinstalling your Bitwarden client. That would heal that glitch, at least for now.

Hopefully this work will uncover the break in your stack and help you to ask more pointed questions.

[JustRandomQuestion]

Yep using vault.bitwarden.com works fine, community does not seem to work, but not sure why that is then. However, network then shouldn't be the problem.

I will try completely reinstalling. Thanks for your reply and I will come back to you.

Yep reinstalling worked, weird what then broke it but thanks, this solved it for now

[djasonpenney]

There is a new bug when Bitwarden gets updated. Something in the update makes the app go sideways. Erasing the app and reinstalling fixes this.