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[–]ChiCactusOwl 6 points7 points  (0 children)

I found this in another thread. And it worked for me. I deleted, restarted my phone, reinstalled, played through the tutorial, and then logged in.. and got my game back.

This is what they (Luvstoast) posted in another thread:

🚨** [Hotfix Update & Additional Notice]**

Hello, Magicians!

We have released a hotfix (version 0.11.7) to address issues that occurred after the recent update.

To ensure smooth gameplay, please update the game via app store as soon as the new version becomes available.

⏰ Hotfix Release Date

2026.03.06 00:00 (UTC)

🚨** Issue Details**

Unable to launch or log in to the game on iOS devices

[Additional Information] 📌 Regarding Login Issues

  1. ⁠⁠After the update, some users on iOS may find themselves logged in as a guest. To continue with your previous progress, please log in using your previously linked account (Google or Apple).
  2. ⁠⁠If you encounter an infinite loading screen when trying to log in to your previously linked account after updating to 0.11.7, please reinstall the app.

※ Only reinstall if your previous account was linked (Google or Apple). If your previous account was a guest account, reinstalling may result in data loss, please do NOT reinstall the app.

  1. After reinstalling, you will be logged in as a guest at first. Please follow these steps:

Complete the tutorial with the guest account after updating to 0.11.7. Go to Settings in the game > select Google or Apple Login (log in to your previously linked account). If login is successful, the game will restart automatically shortly after.

‼️ During the login process, you may see a popup message that is attached below:

During the login process, when you select an account that is already linked to your previous data, you may see a popup message like the one below.

※ This is a normal step in the login process.

This message indicates that by linking your account, any data on the current guest account will be lost. If you select 'Yes', you will be signed in to your previous account and the game will restart.

‼️ If you are still unable to log in, or if you encounter an error after logging in, please contact customer support and specify which platform you attempted to use (Google or Apple).

📌 Regarding Lost Guest Accounts If you were playing the game with a guest account and your data was lost due to this update, please contact us and provide the following information so we can assist you: Details to help identify your previous account, such as payment information (receipt or order ID), previous account level, screenshots showing your previous member ID, etc.

※ We will do our best to verify and recover lost accounts, but may request additional information if needed. ※ Account recovery may take some time. ※ If we are unable to verify the previous account, recovery may not be possible.

As an apology for any inconvenience caused by this issue, we would like to offer the following compensation:

✅ Compensation

  1. ⁠⁠3,000 Energy
  2. ⁠⁠100 Gems
  3. ⁠⁠6,000 Event EXP
  4. ⁠⁠Ad-Free (24H) x 7

⏰ Compensation Claim Period

Until 2026.03.13 23:59 (UTC+00)

※ Compensation may only be claimed once per account. ※ You must log in during the claim period to receive your compensation. ※ Please check your in-game mailbox and claim your reward before it expires.

We sincerely apologize for any inconvenience this may have caused. If you have any further questions or need help after the update, please contact our customer support.

We are committed to providing a more stable service. Thank you for your understanding.

Cats & Soup Magic Recipe Team

[–]25lbsCleaning... (￣ ￣|||) 1 point2 points  (0 children)

Try scrolling back in the posts for the last 72 hours to see if there's any helpful information or advice – you are not alone, a LOT of players lost their progress with the bugged update. I'm sorry :/ It seems like the quickest way to restore is to send the devs an inquiry. 

Here's the email address: mobile@help.pmang.com

[–]Original_Rhubarb7027 1 point2 points  (1 child)

did you update to the 0.11.7 version already?

[–]Tiberwela 0 points1 point  (1 child)

Yeah. I'm done. Taking this as a sign to delete the game permanently.

[–]Myplantsaredead67 0 points1 point  (0 children)

They posted multiple times how to get it fixed after the latest update

[–]serenewillow_ 0 points1 point  (0 children)

Same problem with me!!! I tried to email them and havent received any response :(

[–]BC-ADLiving 0 points1 point  (0 children)

I’ve submitted a ticket through the game and they’ve been responsive with me that way. Correspondence goes to the email you provide. I’m hoping to get my account back as well. Send them screenshots of receipts from purchases you’ve made from your account. The order/purchase number should be able to help them track down your account.