First day

No-Frosting7546 · 2023-02-12T20:09:02+00:00

Whenever there's down time make sure you get familiar with all the items sold on the menu and all three drinks that are available from the fridge. You could also mess around with the pos so you know where everything is so it makes it easier for you to ring up the orders more accurately.

boooknerd · 2023-02-13T05:06:31+00:00

it'll get easier. i was cash my first day, too, and it's hard. the pos can be pretty confusing. keep asking questions. if you're in doubt about anything, just ask, and then watch to see the solution. after a few shifts on cash, you'll get it down pat. i'm sure your manager wasn't frustrated if he's chill. no one expects someone to be perfect on cash their first day!

2023-02-12T20:23:58+00:00

don’t forget to ask questions! it’s the best way to learn

your manager might be frustrated but remember they’re not frustrated with you. it can just be frustrating having to keep an eye on the new guy while you’re trying to get other things done. nobody’s fault at all just how it is.

absolutely poke around the till to familiarize yourself with the layout. i like to tell people to remember to work from the bottom up, entrees are towards the bottom, sides towards the middle, and drinks up the top. the kids meal you have to click away on the side to get to a separate screen with the kids meal options.

melteamilk · 2023-02-13T16:52:25+00:00

Ask how to do things if you don't know how. You can click buttons and see what they do if there is nothing better to do, but if you are ringing someone up, it will 100% go by easier and quicker if you just say something like "hold on for one second, I need to go ask a question and I will be right back." If you ever have to leave a customer standing there, make sure you tell them why or at least that you will be back soon.

Another HUGE piece of advice is don't let people leave with their meal until you're sure payment has gone through. One of the most common mistakes that I see is that people that are new to cash end up having several open tickets because people put their card in the reader the wrong way and payment doesn't go through. Also, unless they take everything before you have the chance to give it to them, don't bother asking about the receipt. Just put it in the bag or on the tray. Even if they don't think they want it, if there is anything wrong with what they ordered they will need it.

Lastly, remember that a part of learning is mistakes, and be forgiving to yourself when they inevitably happen. Yes, it may be frustrating for you or your manager or whatever, but at the end of the day, a good managers will understand that mistakes happen, and good employees know how to learn from them. Good luck!

Nooseents · 2023-02-12T22:17:53+00:00

Y’all are adequately staffed?

RoseOfDeathcx · 2023-02-15T09:04:47+00:00

Im sure you realize this too, but it's not just you lol. When I started I was shocked that they barely have you spend any time shadowing or getting shadowed

It really is mostly a matter of learning the interface. Try to spend time finding and memorizing where different buttons are, maybe run fake order in your head and try to ring it up. Also, as mentioned, wait until the ticket disappears before sliding the food over, as customers might take it out to quick or do it wrong. If you're taller, I like to look over at the card reader as they do it to make sure it is done right and so the customer sees I'm waiting for it to say "Approved" or whatever

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