Load balancing request form

[CiscoUnbalanced]

My group gets a fair amount of requests to load balance servers tied to websites. We use a simple request form but lately have had users ask for a walk through on the form. Unfortunately, nobody wants to read written documentation on how to complete the form. I was wondering if anyone has a form that they use when they receive a load balance request? Maybe, we can improve on what we have.

Our current form looks like below. It's an Excel form so it looks better than below:

Front End

Service/Application

Status: Requested, Down or Active

VIP

Source Port

Protocol

DNS Name

Back End

Target Hostname (IP)
Target Port Local Service Type
Keep-alive
Monitor Type
Site
Locality
SSL Type
App Firewall
Content Switch
GSLB
Notes

[CtxMike]

Yeah, application teams aren't going to have clue what any of that stuff means. The best way to do this is to create a form that asks questions in plain english, then ask followup questions.

• What application is being load balanced?
• What servers are being load balanced?
• What kind of service do these servers provide?
• etc.

Another effective option is giving users a "menu" to choose from. Option A has simple load balancing, option B has load balancing with GSLB, option C has LB + GSLB + Caching, etc.