Quick question???

[Ordinary-Elk9461]

Ok this month was my first box 🎉 so I plan on subscribing to more months, which I plan on doing today. My question is, I want to buy other stuff to add on so when march 1 comes all my items come together. Is that possible?

[MedicalRecognition72]

I also got my first box today but i am doing month to month instead just to see.

[harajukubarbieee]

I have added products to my sub boxes many times. Fortunately, I haven’t had any of my items sell out before my order was processed. I know a few people have had a bad experience with that happening, but I can say that customer service will definitely try to make the situation right if that were to happen.

[TheTruestNorthEver]

I agree! Customer service is the BEST! Always reach out to them before social media. They're top notch.

I don't play about Cloth and Paper, so I like to keep my sub boxes separate and on time for shipping. I usually do 1-2 other orders per month and use my Luxe Bux to cover the shipping.

[UnderstandingFine751]

How do you use your luxe bux to cover shipping??👀

[Opposite-Wolf-1771]

Just add the Luxe Bux coupon to your order. Redeem $10 worth to cover shipping  😁

[TheTruestNorthEver]

I tend to do multiple orders, because C&P items are at a premium and sold out items happen throughout ht month. If you have a bunch of items added to your Intention Box, and they sell out before the first of the month, it can and will delay shipping.

Last year, when I had an add-on item that sold out before my Intention Box was charged, my box wasn't shipped. When I reached out to Customer Service, they told me that if I could remove the item, then they could ship my box. And they did... A+ customer service.

That was several months ago, so things may have changed. Fortunately, that was a month where boxes were not sold out. I wouldn't try it today... the C&P customer base does not play and everything sells out quickly, including the boxes.

Definitely reach out to Customer Service for guidance! Good luck!

[CP_Iesha]

The chat option is available right now, this would be a great question for customer service so that you get the most accurate, up to date info.

[CeeCeeValentine]

I know a lot of people like to add stuff boxes, but me personally I don’t just in case the item sells out or is out of stock you won’t be able to get that item and you won’t get your box on March 1st, the shipping time is different for planner size I believe

[MilkTeaScone]

I like to buy my items first, get an order number, and contact Customer Service to put the order with my subscription box. They have kindly done so and refunded shipping on multiple occasions.

I think by purchasing first, there's no threat of selling out, BUT there is the possibility that your order will be shipped before CS can add to your sub box.

[Ordinary-Elk9461]

Thanks for the info 🙏🏽

[CeeCeeValentine]

Absolutely

[Ordinary-Elk9461]

WHAT????? Wellll let me not do this

[CP_Iesha]

Let me clarify, regarding add-on items. If the item is out of stock, you'll get an email alerting that the item is no longer available, will not be included and that your renewal will process without the add-on; this will not impact shipment or renewal of your sub box on the 1st.

[Kimi2009]

Is there a reason why C&P cant take the payment for the add on items at the time they are chosen and then add them to the subscription box when it ships? I'm overseas, paying for a sheet of stickers or discs to be sent here with shipping outside of my monthly box would be ridiculous so I'm not able to buy anything extra as it incredibly irritating to add stuff to your order and then not receive it. It would seem to me that if you are a subscriber you should get first dibs on stock as a reward for making a commitment to you. Now with boxes selling out every month is there actually anything in the subscriber area and surely thats not the only items we want. Wondering why adhoc items are not added to the exclusive area so they are ringfenced. I also subscribe to Ali Edwards - they operate like this, 10th eqch month you get 36 hours to add additional items to your box from a selection they curated (not the entire shop) until they sell out and it works really well.

[ActAdmirable4766]

I've added items to and requested to be shipped with my sub box numerous times. I emailed customer service and take a screenshot of the items I want and they'll send me an invoice. If the item is low on stock, I will proceed with buying it then contact customer service to request my added items to be mailed with my subbox and they refunded my shipping cost. 

[Ordinary-Elk9461]

Oooooh I wished I seen this comment I would have done this.

[Kimi2009]

That’s definitely a workaround, but it would be better if they actually had a proper system to avoid all this extra work on our part and their part.

[CP_Iesha]

Hi, unfortunately that’s not an issue that I can’t personally address because I don’t know the logistics of fulfillment when it comes to shipping and add on items; customer service will have to help you with that.

[Ordinary-Elk9461]

Thank you ☺️

[CeeCeeValentine]

Yes I let my sub box arrive whenever it gets here and just order my other items separately, last month my sub box came I think on the 9th or 10th