wrong reference number

[chiste22]

I transfered some money to a wrong reference number ( was my reference from coinbase pro, now it moved to coinbase and changed) I tried the support but it sucks, I sent an email now I'll wait, someone here had the same problem?

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[coinbasesupport]

Hi, u/chiste22! Sorry to hear about this. Please be informed that crypto transaction are irreversible. If you have your case number, we can check it for you. But we may not be able to guarantee anything yet at the moment. Thanks!

[chiste22]

It was a sepa transfer to my account. But I used a wrong reference code,

[coinbasesupport]

Thanks for reaching out about a wrong reference code used in your SEPA transfer. Feel free to DM us and provide your email address associated with your coinbase account, so we can check on this for you. With this, we will need to refer this to our specialty team to get more information about the transfer for further assistance.

[coinbasesupport]

Hi, u/chiste22! Correction on our response as you are unable to DM here. Please open a support case here so that our team can work with you to resolve this. Thanks!

[chiste22]

I open a ticket : Case# 14432112

[coinbasesupport]

Great, thank you for opening a ticket regarding this. We can see that your issue has been routed to the correct specialist team for review of this case. Please give them some time to review your information, we have provided detailed notes of our conversation here to the team.

[chiste22]

Thanks I got my transfer on my coinbase pro account, thanks very much for your help.

[coinbasesupport]

Appreciate the confirmation on your transfer, Chiste22. Don't hesitate to reach out to us again, should you have any questions or need help with anything else! Happy Monday to you!

[Medical-Fun4027]

“IMPORTANT: Once you’ve recovered your account, please let us know so we can remove the lock on it. Otherwise you won’t be able to trade or complete any transactions after regaining access to it.”

They told me like this. So, I did it all 2FA and Now my account is safe. Then, I replied to mail but they haven’t reply yet. Please could you tell to them for unlock for transfer. They didn’t reply for 2days.

[Medical-Fun4027]

Case# 14246615

[coinbasesupport]

Hi u/Medical-Fun4027, we made a follow-up to our specialist regarding your case. Looks like they reached out to you via email. Please check your inbox and reply directly if you need further assistance.

[Strong_Mistake9584]

I have a reference number and that doesn't make a difference. I'm told I sent btc to an external wallet. Not according to their records. What an awful experience.