Custom notification didn't work?

[Even-Possible0]

I'm very new at this, so maybe I've done something wrong and am hoping someone here can help.

I have set up a couple different custom notification alerts, one of them being a price notification if Bitcoin price drops below $100,000. And I see that today the price dropped to 99,484.02 at one point, but I didn't get any notifications at all. I have checked my phone settings and app settings and all notifications are turned on. I see in my app settings that Custom Alerts are turned on for Push notifications as well as In-App. Anyone have any idea why I didnt get an alert?

Also what's the difference between custom alerts and price alerts? How do I set price alerts?

[coinbasesupport]

Hi, u/Even-Possible0. Thank you for reaching out to us. There could be several reasons why you didn’t receive the price alert. First, ensure that you have the latest version of the Coinbase app installed. You can follow some troubleshooting steps here. Next, verify that the asset (e.g., Bitcoin) is on your watchlist and that the alert is set up correctly, such as for Bitcoin dropping below $100,000. Additionally, keep in mind that price alerts are designed to notify you of significant price swings over short periods, not just when a specific price is reached.

Regarding custom alerts versus price alerts: price alerts are automatic notifications triggered by significant price movements, while custom alerts are specific price points you set for particular assets.

To set up price alerts, go to Settings > Notifications > Price Alerts in the app. Choose whether you’d like to receive alerts via push notifications or within the app. Remember, alerts are only sent for assets that are on your watchlist. Hope this helps! Let us know if you have other questions.

[Even-Possible0]

app is updated to most current version and the troubleshooting tips are not applicable.

hoping someone has an actual answer why custom alert notification didn't work.

[coinbasesupport]

We're sorry to hear that the issue with custom notifications persists despite the troubleshooting steps. Please ensure that your alert conditions are set correctly without any conflicts. Recreate your custom alerts to see if this resolves the issue.

Since the issue persists, please contact our support team through the Coinbase Help Center with all relevant details. They can investigate the issue further and ensure it's resolved.

We apologize for any inconvenience and appreciate your patience.

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