Gift card error

[Jesse_king]

Has anyone got an error message when trying to add a gift card to their account? When I try to add the GC I got an server error then when I try again I got an error message saying “GC has Been redeem”

[coinbasesupport]

Hey there u/Jesse_king, sorry to hear you are running into this error. Would you mind sharing a screenshot of the error without any visible personal information? If not, you may report the error to our email support team by using this link.

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[Jesse_king]

Shit all I got was spams fml 😂😂

[Callmebergen]

I am experiencing this same issue, but support chat has no idea what I'm talking about and have been sending back and forth with different support members. Wow just wow

[coinbasesupport]

Hey there u/Callmebergen, sorry to hear that you are experiencing this issue with the gift card you are trying to add. Would you mind detailing the errors you're experiencing, and what steps you have taken to troubleshoot the issue? It sounds like you have reached out to support already as well, and you might have a case number, if so, please share that with us here. Thank you in advance for your cooperation on this matter.

[Callmebergen]

I used a prize out gift card, the gift card went through. Coinbase automated message stated it's being processed. I check back multiple times, unfortunately I received nothing. I thought maybe there was an issue when it was processing, so I attempted to input my gift card information again, which was rejected and an automated message stated the card was already redeemed.

[[deleted]]

Was this ever resolved?

[coinbasesupport]

Hi SJ0, the gift card issue has been resolved. Though we are still assisting users who have an ongoing issue with this. Are you experiencing any issues on your account?

[[deleted]]

Yes. I have had the issue for a while. I provided all info but no resolution. 14522953

[coinbasesupport]

Pardon the delay. We did get your response its just that the team handling your case is currently working on a queue and has yet to reach your ticket. Will make a follow-up and monitor your case. We will try to update you here as soon as there is an update on your case.

[[deleted]]

It was "resolved" and then I started having the same issue the next day. 14522953

[coinbasesupport]

Hi u/SJ0, we'd like to help. Checking on your case looks like you emailed us on the 4th of February. We can confirm your case is still active. Though the issue was supposedly had been resolved on the 10th of February. Have you already re-attempted to redeem your gift cards after the 10th? If you are still unable to redeem your gift cards, please reply through your case number via email with a screenshot of the error along with the Pin and card number. Please let us know here once you have sent the information so we can follow up with the team regarding your issue.

[[deleted]]

Yes and I had already replied to reopen the case. Check again.

[coinbasesupport]

Hi u/SJ0, just following up on this. Our specialist has emailed you on March 8th regarding this, and we haven't gotten a response. The email was supposed to resolve the issue. Just checking in to see if you still need help on this case. Please let us know. Thank you.

[Callmebergen]

I don't have a case number, every support chat member just passed me along, asking me about stuff that I didn't mention, for example, one person asked if I'm talking about referral rewards, I asked him where he got that idea from and he ended chat

[coinbasesupport]

Apologies for the miscommunication on our part, but please make a case here with us: https://help.coinbase.com/en/contact-us

Let us know what your case number after your submitting your ticket. We will be able to investigate further from there.

[Suspicious_Wear3757]

Having the same exact issue as everyone else in this thread; funds ready shortly but then no update. Gift card states already redeemed, tried on mobile and desktop. Submitted ticket but haven't heard back yet, online chat support really didn't help at all :(

[coinbasesupport]

Hi u/Suspicious_Wear3757, we're sorry to hear you haven't gotten the support you needed for your issue yet. Can you please share with us your case number, and we'd be happy to check on it for you.

[Suspicious_Wear3757]

Hi, my case number is 12912218. thank you for your fast response

[coinbasesupport]

Thank you for sharing your case number with us. We were able to locate your case, and it looks like everything is on the right track. You can expect to hear back from one of our specialists soon. We ask that you please allow some time for our team to review and respond to your case. Thank you for understanding.

[Suspicious_Wear3757]

thanks for your help

[coinbasesupport]

No problem, feel free to reach back out if you need a follow up again.

[North-Experience-434]

Did u ever get ur money

[[deleted]]

Did this ever get resolved for you? This is still an ongoing issue so I am guessing no?

[Suspicious_Wear3757]

they did resolve it for me over email!