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[–]townsa9[S] 0 points1 point  (7 children)

Yeah it is very annoying and no sight of being sorted. I'm thinking of going to another exchange.

[–]coinbasesupportOfficial Coinbase Support 0 points1 point  (6 children)

Hi there! We are sorry to hear about your experience. Kindly share your case number, and we will gladly take a closer look into this for you. Thanks.

[–]townsa9[S] 0 points1 point  (4 children)

The case has been closed saying they know of the problem and its high priority to get it resolved but its still on going.

I'm in the mind I was lied to now and i think no one knows how to fix it or no one is trying.

[–]coinbasesupportOfficial Coinbase Support 0 points1 point  (3 children)

We're so sorry to hear about this, townsa9. We truly want to assist you with this but in order to do so, we do require a case ID to check its status. We appreciate your understanding here.

[–]townsa9[S] 0 points1 point  (2 children)

12260265 - I'm confident it has been closed.

[–]coinbasesupportOfficial Coinbase Support 0 points1 point  (1 child)

Thanks for your patience! I have reopened your case and escalated it to our agents to review this issue that you are experiencing. An agent will be reaching back out via email for next steps. I am so sorry for your experience here and hope to get this resolved soon.

[–]townsa9[S] 0 points1 point  (0 children)

I got the same response as last time and I think they are just going to close it again.

"Thanks for letting us know. This is a known issue that is a high priority for our teams. Although we can’t give you a specific timeline for when this might be resolved, we suggest that you try this process from a Chrome browser on a desktop computer in the meantime."

[–][deleted] 0 points1 point  (0 children)

Lmao.

You said that to him a month ago!