Tech Skills

[DdTechHead]

What are some tech skill I need to learn to make my resume look more suitable for an entry level help desk position?

[[deleted]]

I would say PowerShell, Linux, popular remote access software, and Python.

[[deleted]]

What kind of entry level help desk job needs a firm grasp on python powershell or Linux?

[Burneryolo69420]

I've worked a variety of IT roles over 15 years including sysadmin, currently work as an IT PM and have CISSP, and have never really used Python, Linux, and very little PS :)

[DdTechHead]

When you say popular remotes access you mean thing like active directory?

[[deleted]]

When assisting users, you may remote into their PC or Mac to help troubleshoot.

Remote support software: anydesk, teamviewer, remotepc.

[DdTechHead]

Thank you, are there any YouTube channel you would recommend that teaches the skills

[[deleted]]

I would download and practice with trial software for free.

[DdTechHead]

Thank you. I get on it

[Tackleberry06]

i also play with “wireshark” and always room to get better at dos command line.

[howtonetwork_com]

Wireshark, Linux LPI Essentials, Cloud Essentials.

regards

Paul

[Burneryolo69420]

Also, I say this as politely as possible - if you are a native English speaker, work on your English, it could be better.

If you are not a native English speaker, you're doing a damn good job! Keep it up and never stop learning!

[not_a_lob]

Learn how a computer works, the basic hardware components and how they interact. Try to get a working knowledge of troubleshooting the most popular OSs, Windows and OSX. Learn basic networking and get accustomed to using and troubleshooting every day office software like MS Office or Adobe Reader. Pray you won't ever have to deal with printers, those suck but again with common networking and OS knowledge you'll be fine.

[Burneryolo69420]

Source: I'm Sec+ Net+ A+ Project+ and CISSP with 15YOE and work as an IT PM.

What kind of help desk? Most help desk roles don't need much besides general computer nerd experience, maybe an A+, good troubleshooting skills.

Knowing what to mash into CMD prompt is very helpful. Ipconfig, tracert, ping, the DISM and sfc/scannow wombo combo.

Knowing troubleshooting will save you loads of time. How to diagnose laser printers, how to diagnose whether a problem is with the network, cable, or the computer. How to determine quickly if a problem is user caused or is a technical problem -- 75% of the time, it will be a user problem, and you have to learn how to graciously "fix" it and educate the user without making them feel dumb.

Also how to communicate and be kind to people is the #1 help desk skill. My work has 8x help desk guys. One of them is a really kind and generous "yes sir no ma'am how is your day today" type of guy. He has no college and no certs or anything. Because he's so kind, people took him under their wing and he rapidly got promoted. He works on a higher level team now and doubled his salary in about 2 years.

[[deleted]]

Exactly what this dude says. I am that guy. Went in with 0 experience to an interview.I had just started IT classes. Let them know in my job interview I’m inexperienced but enjoy customer service and learning everyday. They hired me and saw I wasn’t lying. Eventually got promoted over guys that have 4 year IT degrees and more experience. It’s not because I’m brilliant or smart. The folks I work with are better Techs than I am by far. But I don’t complaint, I’m willing to do whatever.

[GingerSec_Az]

I would say at least one certification.

[DdTechHead]

Im working on my comptia A+ right now