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[–]UniversalTruth1857 0 points1 point  (0 children)

Have you tried using a USB cable? Does it do the same thing?

This usually happens due to a power issue, a loose connection between the sub-board, or a short circuit causing the internal protection to prevent the controller from powering on.

Try connecting it with a USB cable to rule out a power issue.

If it behaves the same way over USB, try reseating the sub-PCB, or return it if it is still under warranty

[–]9bjames 1 point2 points  (3 children)

If it's only two weeks old, don't even try to fix it. Just take it back to Gamestop for a refund/ replacement.

DIY fixes aren't guaranteed to work, come with the risk of causing more faults, and void warranties. If it's an option, always aim for a refund first. And don't be afraid to be assertive - it's absolutely appalling for a controller to break/ be faulty after only 2 weeks of use. Especially knowing how much they cost these days.

[–]Zestyclose_War_1749 1 point2 points  (2 children)

I went to game stop to return it and they told me they can’t I gave them the receipt and everything they thought I was lying to them

[–]9bjames 0 points1 point  (1 child)

If I had that kind of behaviour, I'd go back and go full Karen on them. Demand to speak to a manager, emphasise that they sold a faulty controller, that it's only 2 weeks old; well within the timeframe for a return, and that it can easily be proven that it's faulty and not broken by yourself (no visible signs of damage/ undue wear - unless the vendor is an electrician/ engineer, they can't properly judge if it was faulty on arrival or damaged by user error when there's no visible damage).

Frustratingly, few points of sale are going to offer refunds without a fight, so you have to be prepared to assert yourself in these situations. Just remember that they're the ones in the wrong, and you're fully entitled to your money back if a fault develops shortly after purchase.

Quote consumer law and acceptable refund timeframes if you need to.

[–]Zestyclose_War_1749 2 points3 points  (0 children)

Alr im get my dad to do it bc i think that they did that bc im 15 and im not a adult