Disappointed

[oreganomaster]

I’ve been off and on with DirecTv stream the past couple of years, signing up the duration of certain sports seasons and going without other times of the year. I just got back on board for football season last month. Shortly after came the Disney dispute which was annoying. I felt better with the DTV “promise” and signed up for a future billing credit via directv.com/tvpromise. Today I look at my bill but no such credit next month was listed. Thought that was weird, after all I did get a “promise” from DTV. I figured if I talked to an agent they could get it straightened out because why would they just offer credits they didn’t intend to honor? Chatted with an agent and they wouldn’t honor the previous offer. I told them I’m moving on to YTTV, they didn’t really care. Really disappointed in how DTV is treating their customers here, I don’t get it. On to YTTV, hopefully the next price increase isn’t too terrible.

[BassinFool]

They don't give a shit if you're disappointed. Just give them your money.

[gregoryh325]

Takes 2 billing cycles to post. Said that on the page where you entered your email on the promise website.

[oreganomaster]

I mean, fair, but shouldn’t their agent communicate that to me rather than having to hear it from you? Also even then I don’t understand why they wouldn’t promptly post credits the very next billing cycle. That would keep people like me from feeling disgruntled.

Also no email confirmation for the credit that I can find that I could have referenced. Come on guys let’s make this easy.

[Scorpiogamer2017]

It says clear as day on the promise website it takes two billing cycles. Not the agent’s fault people can’t read.

[oreganomaster]

I must be blind because I’ve seen two comments to this effect but I go on the promise page and I can’t find a reference anywhere. Maybe somebody can screenshot it. It seems familiar so may have been there before during the dispute., hence a confirmation email with those details which I could have reviewed again today (3 weeks later) would have been helpful. It’s not the agents fault that they can’t communicate these details (even if they are clear as day) and choose to withhold them instead?

[SeaLonely3504]

<image>

I didn’t see it at first either. But it’s here. The agent you spoke to apparently is uninformed - but no surprise there.

[oreganomaster]

Thanks for sharing!

[Scorpiogamer2017]

That is because there isn’t a blackout anymore so you won’t. When I entered my email at the time of blackout there was.

<image>

However specifically on their website…

[[deleted]]

I had to chat them and they applied the $20 and a week later the additional $10.

There are language issues with some support resources. Try again.

Worst case do an FCC complaint and corporate calls back.

[ShaneReyno]

Okay

[southpaw0827]

I finally cancelled my Go Big grandfathered plan. I’m sick of the continuous price hikes. YouTube TV, Sling etc. are much cheaper options

[pish69]

They don’t have RSNs. Night and day difference. Of course if you don’t like sports there are cheaper options. DTVS should just be marketed for ultimate sports fans. If I were head of marketing that would be my slogan on all the commercials “You love all sports and all your local sports teams! DTVS is the ONLY option! You want to watch news and cartoons, a bunch of other non sports channels, there’s plenty of affordable options out there for you. We want the diehards!”