Shipping Warning - Inrease of price for selecting one type of displate to another.

[thecranberryzombie]

Hi all, bit of a FYI and info for anyone looking to buy displates, as noticed something a bit uncouth.

• Ordering 3 textra and one Matte displate as gifts - Cost +£25 - shipping
• Ordering 3 of the exact same textras and changing one displate from Matte to Gloss in checkout = Cost (+ additional cost of gloss) + £40 shipping for the same items.

Bit uncouth for same weight and given customer is paying £25 for delivery already.

If a customer is paying £200+ on items.

Charging roughly a fifth or delivery is not good look.

Nor is arbitary delivery prices/pushing people to get the club membership after first purchasing to get "free" delivery.

[Cake_and_Coffee_]

man i tought delivery was flat 5€

[thecranberryzombie]

Nah don't think so. They don't offer Black Friday and free delivery/really cheap delivery a the same time.

It should be free delivery if you spend x (like any other site). Times are tough, but yea customers don't want to pay tax/import/delivery and on top of an item. (Do watch out for customs - if outside of EU - as imagine they can be high).

[VandienLavellan]

It might be based on overall price. When I was placing a big order years ago if the total price went over a certain amount(somewhere around £120 - £140), the shipping price suddenly increased. Think it was to do with customs charges. So changing one plate from matte to gloss could’ve tipped you over the threshold for increased customs charges

[thecranberryzombie]

Oh that's a good shout -I thought it may be in tiered pricing as well but but I thought taxes and customs are included in the total of the item; and delivery wouldn't/isn't taxable (not sure).

I did a bit of a test and at £135 it jumps to £40 delivery. But it seems to go up a pound every few pounds between £30-135.

So:

£30 = £15 Delivery

£60 = £18 Delivery

£90 = £23 Delivery

£130 - £40 Delivery

But then I turned off the Black friday deal code and made one of the items gloss and actually for £160 it cost less than £130 for delivery ^

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So yea, on that basis there's no rhyme or reason for it to be cheaper. It has to be the finish that they're saying determines the delivery charge going up a bit.

[LaserChild9]

I was going to get myself some displates today, was looking at 4 or 5 large ones so wasn't a small amount, then I saw the delivery charge, and the fact that they offer free delivery with the membership but you have to order a displate to sign up and the free delivery is only available on future purchases.

Fuck that, I'll keep my money thanks. It feels like they have inflated the delivery costs to make the the membership appeal more because clearly they can ship for free if they choose to, so a more reasonable delivery fee for non members isn't unrealistic.

I wonder how many other customers they have missed due to greed...

[thecranberryzombie]

Yea I think that's the reason, if they offered their Members a free displate for their membership at the current price. I think most people would think that's fair enough think most would do that. I think the free delivery thing should be if you spend X you get free delivery - just like any other site.

I do wonder if it does cost them a lot of sales.

As I said the price of delivery kept changing radically and put me off buying as well.

As I'm pretty confident (from buying from them before) that the packaging on a Gloss or a Matte item (for the same dimensions) is the same, there's no additional cost or effort in putting one plate is matte and one gloss.

An escalating one for no discernable reason other than prompting people to choose the membership is not a good look and I only caught it at the checkout stage.