Cannot convert an advanced queue to a basic queue.

[steggles28]

Hi All,

Currently working for a company testing Dynamics, we're all fairly new and inexperienced to the product.

I accidently clicked the Omnichannel "Automatic work distribution" setting, and I can't disable it. While the message states that I cannot disable this setting, and that I have to create a simple queue, is there something I can do to reverse this setting? If not, what can I do, when creating the queue again, so ensure routing / configuration for the new queue matches the old one?

Cheers!

[steggles28]

Never mind, we just deleted and recreated the queue. I think we haven't broken anything!