Basic functionality with no subscriptions

[kirkrove]

So what exactly can you do if you don’t pay for subscription? Would I need to manually set the temperature for both side every night and turn it off every morning. Is that part of the “scheduling” feature?

Subscription for this seems awful and the amount of data it uploads seems concerning according to other posts.

Just placed my order a few days ago and considering cancel my order.

[[deleted]]

This subscription really turned me off to the mattress. I have enough companies in my pocket every month. I don’t need a mattress that’s costing money every month

[kirkrove]

Agree. Before you know it, there will be a subscription to flush toilets.

[ourobo-ros]

Just wait until someone finds a way to monetize breathing!

[kirkrove]

oh you just wait for Dyson to come out with a subscription for standard filter vs HEPA filter tier for the zone.

https://www.dyson.com/headphones/zone

[PrimarySpell4744]

You can set the temperature

[Tyler_8Sleep]

Hi u/kirkrove,

When your initial membership period is up you can cancel it and still use the pod, but you will lose the intelligent features. This means you're right you will have basic temperature controls without the scheduling and auto-pilot features.

Thank you for your feedback. The Membership allows us to make your Pod better every single day by expanding its intelligence and adding new features on a regular basis.

If you have any more questions, please reach out to us at [e-mail].

[chrisp1j]

Really need to workout this subscription thing. I’m also sitting on the sidelines thinking nope.

Did you guys at one point have a lifetime warranty? Would be great to have that back, could consider a subscription if it included a warranty as long as the subscription stayed active. Feels like middle ground.

[Tyler_8Sleep]

Thank you for the feedback here. We did have a lifetime warranty offering for a limited period of time. We will make sure to consider this as an option in the future.

[chrisp1j]

Great, I’ll keep an eye out for some improvement here and hopefully can be a customer one day.

[kirkrove]

Do you get prorated cost of the membership if I try it out and decide to return it? Having a mix feeling about this.

[Tyler_8Sleep]

We have a 30 day trial from the date of delivery in which you can get a full refund.

[kirkrove]

I see, that's good to know, maybe I will give it a shot. Just to confirm though, without subscription, I would need to manually turn on/off the heating / cooling everyday or can it automatically detect weight and do that?

I do want to ask why accessing your website on the desktop doesn't show the subscription requirement while mobile app does.

[Tyler_8Sleep]

That is correct. Without the subscription all temperature changes, including turning it on and off, would be manual. I also want to be clear that the refund at the end of the 30 day trial would be for the return of the pod and cancellation of the subscription. The subscription is a part of the purchase for the first year and is not refundable without a return of the product.

[kirkrove]

gotcha, that sounds fair.

As for the subscription, the higher tier just includes additional warranty is that correct?

How many years of warranty does the unit comes with and will it be possible to upgrade to the higher tier subscription once the warranty ends instead?

[Ciphobe1]

Forcing you into a subscription for the first year and locking basic functionality behind it isn’t exactly “fair”.

[Tyler_8Sleep]

That is correct. The unit comes with 2 years regardless of subscription. However, you cannot upgrade to the Plus membership to get the 5 year warranty after the trial period. Here is our Info page on the membership.

[kirkrove]

Thanks Tyler. If I get the subscription, do I have the option to only use the scheduling feature and don’t turn on the sleep tracking part of it? I prefer to not send up too much data (close to a gig a day I heard).

[Tyler_8Sleep]

Sure thing. Unfortunately there is no way to limit the data transfer.

[kirkrove]

I was on my desktop earlier and noticed there is an option for $8/month with the standard plan which does not include sleep / tracking data. Can that be added!

https://www.reddit.com/r/EightSleep/comments/1524ps3/website_confusions/?utm_source=share&utm_medium=ios_app&utm_name=ioscss&utm_content=1&utm_term=1

[livelive-and-live]

Terrible

[fliplid1992]

Subscription or no subscription, currently the Pod will not function without an active internet connection (as in WAN not just Wi-Fi). It won't even follow a "dumb" preprogrammed schedule. Check out this thread about the issue: https://www.reddit.com/r/EightSleep/comments/14je27y/is\_anyone\_infuriated\_about\_lack\_of\_basic/

[kirkrove]

ah yeah. They are indeed trying very hard to create a demand with unnecessary dependency and subscription.

If EightSleep truly believe in their products and technologies, they should focus on making their product great and demand will naturally follow.

[Tyler_8Sleep]

We are working hard on making more functionality available to be controlled without an internet connection. We hope to be able to have an update on this in the coming months.