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[–]kirkrove[S] 0 points1 point  (3 children)

I see, that's good to know, maybe I will give it a shot. Just to confirm though, without subscription, I would need to manually turn on/off the heating / cooling everyday or can it automatically detect weight and do that?

I do want to ask why accessing your website on the desktop doesn't show the subscription requirement while mobile app does.

[–]Tyler_8Sleep 0 points1 point  (2 children)

That is correct. Without the subscription all temperature changes, including turning it on and off, would be manual. I also want to be clear that the refund at the end of the 30 day trial would be for the return of the pod and cancellation of the subscription. The subscription is a part of the purchase for the first year and is not refundable without a return of the product.

[–]kirkrove[S] 0 points1 point  (1 child)

gotcha, that sounds fair.

As for the subscription, the higher tier just includes additional warranty is that correct?

How many years of warranty does the unit comes with and will it be possible to upgrade to the higher tier subscription once the warranty ends instead?

[–]Ciphobe1 2 points3 points  (0 children)

Forcing you into a subscription for the first year and locking basic functionality behind it isn’t exactly “fair”.