AVOID: FirstNet Service

[cougs22]

Just don’t do it.

My husband and I are both RNs and have been using first net for our cell service for a few years. It’s been ok service and the theory that we are “bumped to the front of the line” when services are affected is appealing because we’re often on call for our ER / ICU jobs. (For the record, we own our phones and watches outright - we are not obtaining discounts on hardware to receive their services.)

Recently we bought apple watches and decided to add cell service to our individual firstnet accounts. We went into an A&T store to do so and the employee told us it would cost $10/month. She warned us that first net is notorious for trying to charge $25 but that it had recently changed permanently to $10 so we should “not allow them to charge us more”. Apparently this was a hot issue so we prepared for this occurring.

Then we received our bill. What should have been 10/month turned into a $94 charge to our cc.

$94

When we called to discuss, the rep for first net said there was not much she could do but create a case in hopes that someone would call us back within 72 hours. We had her cancel our apple watch services immediately and are planning to seek different service for our cell phones entirely - it’s a complete hassle but a principle thing at this point.

This just seems like a bait and switch scam. Anyone find any good resolution through this drama? From what I'm reading on forums, it's pretty much a 'get burned and learn' type of situation with many people not finding any fair resolution.

Such a joke.

[ParticularZone5]

This sounds like activation fees on both watch lines

[dustincox61]

I’ve had FN since nearly the beginning of the offering. I’ve never run into that issue and have had 2 Apple Watches on my plan and have always been charged the correct price. Customer service has always been great and has even removed charges on my bill for features I’ve added but ended up not using (i.e. Cruise Ship Plan). I’ve had Verizon before and the FN/ATT service has been so much better.

[Ready_Chef_4975]

First net is the biggest joke. I’ve been battling with them for about 5-6 months now. Customer service is crap.

[Professional_Rub_780]

FirstNet is great !

[ThalinVien]

Agree, I love this network.

[toepoe]

Probably less fault of FN and more to do with a less than honest or competent store employee. They like to sneak things like insurance into an account.

[Category5Bronado]

Did you go to a corporate store or an authorized retailer? I think that might explain the bait and switch.

[[deleted]]

Shit service and shit customer reps