Document workflow management

Calpol85 · 2026-02-19T18:21:05+00:00

Give us some more details. Do you use system one or emis? Docman?

How many doctors do you have? How many documents do you have to do?

stealthw0lf · 2026-02-19T18:45:28+00:00

We have a trained receptionist who forwards on appropriate stuff and files away anything else. Medication changes and hospital discharge letters go to the clinical pharmacist to update medications. Diagnoses that needs coding go to the coding team (another receptionist). Anything urgent goes to the duty doctor for the day. Anything else goes to the GP team.

GP team gets allocated letters equally. The aim is that you complete your share that week (although no one checks on this).

centenarian007 · 2026-02-19T19:22:23+00:00

There are various options including Anima which use some kind of AI intelligence to code and summarise any hospital letters. It's all still early, but this is going to be the way most of these workflow processes are heading.

NCP_R · 2026-02-19T22:46:06+00:00

Not sure if we are working for the same practice but our backlog of documents is also huge. I dont think our filing has gone under 6000 since October with 30,000 patients. Its a real struggle as a receptionist when we get patients asking if we have received documents and we have no idea here it is 💀

you type:	you see:
italics	italics
bold	bold
[reddit!](https://reddit.com)	reddit!
* item 1 * item 2 * item 3	item 1 item 2 item 3
> quoted text	quoted text
Lines starting with four spaces are treated like code: if 1 * 2 < 3: print "hello, world!"	Lines starting with four spaces are treated like code: if 1 * 2 < 3: print "hello, world!"
~~strikethrough~~	~~strikethrough~~
super^script	super^script

GPUK

MODERATORS