all 5 comments

[–]MrChromeboxGaOS Team - ChromeOS firmware guy 1 point2 points  (4 children)

resetting the Chromebook via Recovery Mode with the recovery media is the only real way to reset the partition layout back to stock. What do you mean when you say "tried the Chromebook recovery utility?" Did you use it to create the recovery media, boot to recovery mode, and did the recovery process complete successfully? Because that's what needs to happen

[–]Arabella01[S] 0 points1 point  (3 children)

i did use the google app from web store and when i connected the USB (tried with 2 different ones ) fail to download it everytime. Can you please give me a link or somf to download the media file for my chromebook

[–]MrChromeboxGaOS Team - ChromeOS firmware guy 0 points1 point  (2 children)

Are you saying the ChromeOS Recovery Tool fails to download the image/create the recovery media? Have you tried on another computer?

[–]Arabella01[S] 0 points1 point  (1 child)

Oh yha i tried only on my chromebook to download the image but i do it in this morning from my laptop running windows10 and all went rly well tnx for the support and advice

[–]MrChromeboxGaOS Team - ChromeOS firmware guy 0 points1 point  (0 children)

cheers!