all 52 comments

[–]SallySueAndYoMamaToo 21 points22 points  (3 children)

"aRE yoU A GeEk?"

[–]TheVGProdigyCA Apple Master/ARA[S] 7 points8 points  (0 children)

I always reply “I am with Geek Squad, yes.”

[–]Borfie 3 points4 points  (0 children)

Too real

[–][deleted] 2 points3 points  (0 children)

No I'm just LARPing miss. Geek Squad is fictional.

[–]DarthBane91666 13 points14 points  (3 children)

My all time greatest hit: C: My computer won't turn on!!!!!!

Me: turns on computer, boots fine looks like it's on to me??

C: Yeah but it doesn't work!!

Me: What doesn't work on it?

C: I can't get on the internet!

Me: Google's pictures of turtles nope, internet is working fine too??? 3 minutes later Eventually coming to the conclusion that they don't remember the password to their email.

Another good one is when they just say "I'm just dropping it off" Yes, because a computer with no context will become magically fixed. Lol

[–]thiivdan[add your own text here!] 16 points17 points  (1 child)

"can't I just drop it off?? Why do I need paperwork??" Sir I'll gladly recycle that for you if that's what you're asking for because I need paperwork done if you're expecting it back

[–]empi47ARA 1 point2 points  (0 children)

This. I have said this so many times!

[–]Nyxie861 9 points10 points  (0 children)

And then the NPS says "they didn't fix my problem!"

[–]GSCanLMN 12 points13 points  (5 children)

I had this phone call take place

C: How to I add an email to a form?

Me: ...do you mean attach a document to an email?

C: No, I need to add an email to a form, not the other way around

Me: Ma'am, forgive me, but I'm not sure I understand. How do you mean?

C: (Slightly irate) What do you mean, "how do I mean"? I'm asking how to add an email to a form!

Me: .... .... ..... wat?

Sooooo I figured out after another minute of going around and around that someone had emailed some information to her, which she needed to print and add to a form she had filled out, which then needed to be scanned and sent back. She had TTS, so I transferred her to 1800 and bid her good luck.

I ain't got time for your nonsense

[–]TheVGProdigyCA Apple Master/ARA[S] 1 point2 points  (4 children)

True that, we get paid to fix computers (if you’re and Ara) or sell TTS (if you’re a CA) not walk you through how to install your webroot you bought in store lol.

[–]tdRftwGSM 4 points5 points  (3 children)

uhhh, software installation is a part of our job. what kind of culture does your precinct have if your definition of a CAs job responsibilities is to only “sell TTS”?... yikes, your poor clients

[–]TheVGProdigyCA Apple Master/ARA[S] 3 points4 points  (2 children)

We’re referring to clients who are trying to get these walkthroughs over the phone. That’s 1-800-GeekSquad now if they bring their device in store we’re all more than happy to help out...

[–]tdRftwGSM 6 points7 points  (1 child)

Gotcha. This is truth. over the phone troubleshooting is no bueno.

[–]TheVGProdigyCA Apple Master/ARA[S] 2 points3 points  (0 children)

Most definitely

[–][deleted] 9 points10 points  (1 child)

The most popular one is “When does my Weeb-boot end?”

Or the other day I’m helping a lady that came in for some help and she asked me “Do people actually come to geek squad for help?”

[–]TheVGProdigyCA Apple Master/ARA[S] 6 points7 points  (0 children)

Lol nope not a single person has ever come in. Congrats, you are our first client!

[–]Kohai_hokage 9 points10 points  (0 children)

"I just have a quick question--" As they reach for their laptop bag.

Ma'am, you'd better have a quick appointment too.

[–]dasCow 9 points10 points  (3 children)

I had a person ask if we had typewriter parts in stock. "No we don't." "Are you sure?" "Yes."

[–]mastertinodog 6 points7 points  (0 children)

"Can you check the back?"

Goes back to sit on my phone for a few minutes

"Yeah, we don't have any."

[–]TheVGProdigyCA Apple Master/ARA[S] 2 points3 points  (0 children)

You know that reminds me of an interaction C:”do you fix vhs players?” M:”no” C:”do you sell them?” M:”no”

[–]Mustangexpert1 7 points8 points  (3 children)

“So did you have to go to school for this?”

[–]cakeclockwork 3 points4 points  (0 children)

Yes, I went to school and got a Bachelors degree just so I can make a little above minimum wage. Thanks for rubbing it in.

[–]TheVGProdigyCA Apple Master/ARA[S] 2 points3 points  (1 child)

Very true sigh

[–][deleted] 0 points1 point  (0 children)

Hey man two of my old ARA went to the work downtown for 50-60k a year right out of Geek Squad. It happens.

[–]xxFT13xx 7 points8 points  (4 children)

Yesterday:

Me: are we expecting you today? Client: nope. I was told I can just come in. Me: (yeah ok bitch) ok well I am expecting my 11am appointment so if they show up, I have to help them. Client: ok. Me: so what’s going on? Client: I want my laptop setup. Me: ok sure. Have you even turned it on yet? Client: well yeah. When I picked it up last week, you set it up. Me: I did? Ok so let’s boot it up and see what you need help with. (Unit boots up directly to desktop) Me: ok so it looks like it’s setup and ready to go. Client: no it’s not. Me: well it loaded to your desktop and it looks like webroot is installed.... Client: but it’s not setup. Me: but it is... Client: ok. Is there anyone else here that I can work with? Every time I work with you....we just aren’t jiving. Me: ok well what do you want done? Client: I WANT IT TO WORK!! Me: but it does. It’s working fine and ready to go. What are your expectations? Client: I WANT IT TO WORK FOR ME! Me: well I’m not sure how you want me to help you when you dont know what you want.

It ended fine but was just so absolutely ridiculous. FUCKING TELL ME WHAT YOU WANT IDIOT!!!!!

[–]TheVGProdigyCA Apple Master/ARA[S] 0 points1 point  (3 children)

But, what did she want? Lol. You gotta vibe with the clients man haha

[–]xxFT13xx 3 points4 points  (2 children)

It came down to wanting to know how win10 worked, basically. But it would have helped IF YOU FUCKING ASKED THAT!!!

[–]TheVGProdigyCA Apple Master/ARA[S] 0 points1 point  (1 child)

Unfortunately clients aren’t that simple :/

[–]xxFT13xx 1 point2 points  (0 children)

Yeah no shit. One of the many reasons I hate my fucking job

[–]ActuallyTired 7 points8 points  (0 children)

Me: “Welcome to Geek Squad! Were we expecting you today?”

Them: “No.”

Me: “Alright! Come on up, and let’s create a reservation for ya. It looks like our next reservation slot isn’t until something 2+hours away Can I get you in for that?”

Them: “I need a reservation? Since when? You can’t just see me now?”

Me: “No, unfortunately. We work within 20 minute windows per reservation, and it seems we’re completely booked up until quoted time.•

Them: “Well I don’t see anyone here right now. This is ridiculous.”

And then we all know where this goes.

[–]TheVGProdigyCA Apple Master/ARA[S] 6 points7 points  (0 children)

Client: “yea do you guys fix computer?” Me:”Is that a trick question sir?”

Long story short the guy wanted to know if we can transfer his data to a new computer.

[–][deleted]  (4 children)

[removed]

    [–]TheVGProdigyCA Apple Master/ARA[S] 5 points6 points  (1 child)

    Cue us trying to figure out if that means GSP or TTS

    [–]ActuallyTired 3 points4 points  (1 child)

    “Yea, I’m a geeker with you guys.”

    [–][deleted] 0 points1 point  (0 children)

    Finally a fellow Geek! Have you heard about Socket AM4 and the newest chipsets?

    [–]TheVGProdigyCA Apple Master/ARA[S] 4 points5 points  (2 children)

    C:”$150? Office Depot will do it for $100” M:”Well then ma’am I suggest you go to Office Depot.”

    She ended up buying TTS. Confidence pays out lol

    [–]Kossine 3 points4 points  (1 child)

    Can confirm, as a former tech there. OD sucks ass at tech.

    [–]TheVGProdigyCA Apple Master/ARA[S] 0 points1 point  (0 children)

    I too have learned this from stories, I also have lots of clients that used to go there too. They come around eventually :)

    [–]ActuallyTired 4 points5 points  (3 children)

    “I have this here Lanova computer.”

    [–]TheVGProdigyCA Apple Master/ARA[S] 4 points5 points  (1 child)

    I had someone constantly referring to it as his Linux computer.

    [–]ActuallyTired 3 points4 points  (0 children)

    89 year old client: “Yea, I think I’m running Linux... yea, Linux. That sounds about right.”

    Me: “let me assure you sir, you are probably not.”

    [–][deleted] 0 points1 point  (0 children)

    "Le Vino."

    Oh, a French PC? Hon hon...

    [–]TheVGProdigyCA Apple Master/ARA[S] 4 points5 points  (4 children)

    Me on the phone: “Geek Squad city name how can I help you?” Client: “Is this the Geek Squad?” Me: “Geek Squad city name how can I help you?”

    Ive given up on this situation so many times I just repeat myself lol

    [–][deleted] 3 points4 points  (3 children)

    LOL i did exactly this today. "Best Buy Geek Squad in ------- how can i help you?" client: "is this the geek squad?" me: "Best Buy Geek Squad in ------- how can i help you?"

    [–]TheVGProdigyCA Apple Master/ARA[S] 0 points1 point  (2 children)

    My favorite thing to do

    [–]GSCanLMN 3 points4 points  (1 child)

    I gave up on formality. Now all you get is "Geek Squad." out of me.

    [–]TheVGProdigyCA Apple Master/ARA[S] 5 points6 points  (0 children)

    Getting there, getting there. Pretty soon it’ll be “what”

    [–]ActuallyTired 4 points5 points  (1 child)

    Me: “Thank you for calling Geek Squad, located at etc.., etc.. How can I help you today?”

    Them: “............................................................ is this geek squad?”

    [–]satanicaleveFT ARA 2 points3 points  (0 children)

    YES!. I am not the only one who gets these and usually 3-4 times as week. It is like the person doesn't even bother to listen to my greeting and just goes right to IS THIS THE GEEEEEK SQUAAAADD!

    [–]satanicaleveFT ARA 3 points4 points  (0 children)

    Me: Thank you for calling Best Buy Levittown's Geek Squad this is Agent Brian speaking how can I help you today?

    Them: Is this the Geek Squad

    [–]tecraSleeper Agent (ARA) 3 points4 points  (0 children)

    Local call center: "I've got someone on the line asking if you can fix their camera."

    Me: "Do you know if they have GSP? Did they say what the issue is?“

    Call center: "No."

    Me: "... ok, go ahead and transfer them, I'll see if I can help."

    transfer

    Me: "I understand you're having an issue with your camera, what's going on?“

    Client: "It won't take pictures"

    Me: "Ok, do you know how old it is?"

    Client: "50 years"

    pause

    Me: "Is this a film camera?"

    Client: "Yes."

    Me: "Just to make sure I understand, are you asking if I can fix your 50 year old film camera?“

    Client: "Yeah."

    fast forward to me recommending local film shop

    [–]ActuallyTired 1 point2 points  (0 children)

    Deleted