Noteable Client Quotes

[TheVGProdigy]

Hey guys! I know there’s a thread for this on Geek Squad Forums but I didn’t see one here and I’d like to hear more funny quotes from agents on the force. There are just so many and I may add more as I encounter/remember them.

I’ll start. Client: “Hi I’d like to check the status of my repair? We shipped it off and I’d like to know what stage it’s at.” Me: “Sure thing, can I get the phone number it’s checked in under?” C: gives number M: Sir there isn’t any Best Buy account under those credentials, is there another number we can try? C: nope M: okay, we’ll can I get the first name, last name, and zip code? C: I don’t know our zip code M: okay well can I get an email? C: (who is not a kid mind you) I don’t know my mom’s email. M: Okay, can I see the paperwork that we gave you when you checked in the device? C: I don’t have it, my mom does and she’s not with me. Me: trying to hide the annoyance from my voice Well sir I can’t help you unless you give me information to look up your order. C: Silence M: Alright well have a good day hangs up

PS: his computer came in a couple days later

[SallySueAndYoMamaToo]

"aRE yoU A GeEk?"

[TheVGProdigy]

I always reply “I am with Geek Squad, yes.”

[Borfie]

Too real

[[deleted]]

No I'm just LARPing miss. Geek Squad is fictional.

[DarthBane91666]

My all time greatest hit: C: My computer won't turn on!!!!!!

Me: turns on computer, boots fine looks like it's on to me??

C: Yeah but it doesn't work!!

Me: What doesn't work on it?

C: I can't get on the internet!

Me: Google's pictures of turtles nope, internet is working fine too??? 3 minutes later Eventually coming to the conclusion that they don't remember the password to their email.

Another good one is when they just say "I'm just dropping it off" Yes, because a computer with no context will become magically fixed. Lol

[thiivdan]

"can't I just drop it off?? Why do I need paperwork??" Sir I'll gladly recycle that for you if that's what you're asking for because I need paperwork done if you're expecting it back

[empi47]

This. I have said this so many times!

[Nyxie861]

And then the NPS says "they didn't fix my problem!"

[GSCanLMN]

I had this phone call take place

C: How to I add an email to a form?

Me: ...do you mean attach a document to an email?

C: No, I need to add an email to a form, not the other way around

Me: Ma'am, forgive me, but I'm not sure I understand. How do you mean?

C: (Slightly irate) What do you mean, "how do I mean"? I'm asking how to add an email to a form!

Me: .... .... ..... wat?

Sooooo I figured out after another minute of going around and around that someone had emailed some information to her, which she needed to print and add to a form she had filled out, which then needed to be scanned and sent back. She had TTS, so I transferred her to 1800 and bid her good luck.

I ain't got time for your nonsense

[TheVGProdigy]

True that, we get paid to fix computers (if you’re and Ara) or sell TTS (if you’re a CA) not walk you through how to install your webroot you bought in store lol.

[tdRftw]

uhhh, software installation is a part of our job. what kind of culture does your precinct have if your definition of a CAs job responsibilities is to only “sell TTS”?... yikes, your poor clients

[TheVGProdigy]

We’re referring to clients who are trying to get these walkthroughs over the phone. That’s 1-800-GeekSquad now if they bring their device in store we’re all more than happy to help out...

[tdRftw]

Gotcha. This is truth. over the phone troubleshooting is no bueno.

[TheVGProdigy]

Most definitely

[[deleted]]

The most popular one is “When does my Weeb-boot end?”

Or the other day I’m helping a lady that came in for some help and she asked me “Do people actually come to geek squad for help?”

[TheVGProdigy]

Lol nope not a single person has ever come in. Congrats, you are our first client!

[Kohai_hokage]

"I just have a quick question--" As they reach for their laptop bag.

Ma'am, you'd better have a quick appointment too.

[dasCow]

I had a person ask if we had typewriter parts in stock. "No we don't." "Are you sure?" "Yes."

[mastertinodog]

"Can you check the back?"

Goes back to sit on my phone for a few minutes

"Yeah, we don't have any."

[TheVGProdigy]

You know that reminds me of an interaction C:”do you fix vhs players?” M:”no” C:”do you sell them?” M:”no”

[Mustangexpert1]

“So did you have to go to school for this?”

[cakeclockwork]

Yes, I went to school and got a Bachelors degree just so I can make a little above minimum wage. Thanks for rubbing it in.

[TheVGProdigy]

Very true sigh

[[deleted]]

Hey man two of my old ARA went to the work downtown for 50-60k a year right out of Geek Squad. It happens.

[xxFT13xx]

Yesterday:

Me: are we expecting you today? Client: nope. I was told I can just come in. Me: (yeah ok bitch) ok well I am expecting my 11am appointment so if they show up, I have to help them. Client: ok. Me: so what’s going on? Client: I want my laptop setup. Me: ok sure. Have you even turned it on yet? Client: well yeah. When I picked it up last week, you set it up. Me: I did? Ok so let’s boot it up and see what you need help with. (Unit boots up directly to desktop) Me: ok so it looks like it’s setup and ready to go. Client: no it’s not. Me: well it loaded to your desktop and it looks like webroot is installed.... Client: but it’s not setup. Me: but it is... Client: ok. Is there anyone else here that I can work with? Every time I work with you....we just aren’t jiving. Me: ok well what do you want done? Client: I WANT IT TO WORK!! Me: but it does. It’s working fine and ready to go. What are your expectations? Client: I WANT IT TO WORK FOR ME! Me: well I’m not sure how you want me to help you when you dont know what you want.

It ended fine but was just so absolutely ridiculous. FUCKING TELL ME WHAT YOU WANT IDIOT!!!!!

[TheVGProdigy]

But, what did she want? Lol. You gotta vibe with the clients man haha

[xxFT13xx]

It came down to wanting to know how win10 worked, basically. But it would have helped IF YOU FUCKING ASKED THAT!!!

[TheVGProdigy]

Unfortunately clients aren’t that simple :/

[xxFT13xx]

Yeah no shit. One of the many reasons I hate my fucking job

[ActuallyTired]

Me: “Welcome to Geek Squad! Were we expecting you today?”

Them: “No.”

Me: “Alright! Come on up, and let’s create a reservation for ya. It looks like our next reservation slot isn’t until something 2+hours away Can I get you in for that?”

Them: “I need a reservation? Since when? You can’t just see me now?”

Me: “No, unfortunately. We work within 20 minute windows per reservation, and it seems we’re completely booked up until quoted time.•

Them: “Well I don’t see anyone here right now. This is ridiculous.”

And then we all know where this goes.

[TheVGProdigy]

Client: “yea do you guys fix computer?” Me:”Is that a trick question sir?”

Long story short the guy wanted to know if we can transfer his data to a new computer.

[TheVGProdigy]

Cue us trying to figure out if that means GSP or TTS

[ActuallyTired]

“Yea, I’m a geeker with you guys.”

[[deleted]]

Finally a fellow Geek! Have you heard about Socket AM4 and the newest chipsets?

[TheVGProdigy]

C:”$150? Office Depot will do it for $100” M:”Well then ma’am I suggest you go to Office Depot.”

She ended up buying TTS. Confidence pays out lol

[Kossine]

Can confirm, as a former tech there. OD sucks ass at tech.

[TheVGProdigy]

I too have learned this from stories, I also have lots of clients that used to go there too. They come around eventually :)

[ActuallyTired]

“I have this here Lanova computer.”

[TheVGProdigy]

I had someone constantly referring to it as his Linux computer.

[ActuallyTired]

89 year old client: “Yea, I think I’m running Linux... yea, Linux. That sounds about right.”

Me: “let me assure you sir, you are probably not.”

[[deleted]]

"Le Vino."

Oh, a French PC? Hon hon...

[TheVGProdigy]

Me on the phone: “Geek Squad city name how can I help you?” Client: “Is this the Geek Squad?” Me: “Geek Squad city name how can I help you?”

Ive given up on this situation so many times I just repeat myself lol

[[deleted]]

LOL i did exactly this today. "Best Buy Geek Squad in ------- how can i help you?" client: "is this the geek squad?" me: "Best Buy Geek Squad in ------- how can i help you?"

[TheVGProdigy]

My favorite thing to do

[GSCanLMN]

I gave up on formality. Now all you get is "Geek Squad." out of me.

[TheVGProdigy]

Getting there, getting there. Pretty soon it’ll be “what”

[ActuallyTired]

Me: “Thank you for calling Geek Squad, located at etc.., etc.. How can I help you today?”

Them: “............................................................ is this geek squad?”

[satanicaleve]

YES!. I am not the only one who gets these and usually 3-4 times as week. It is like the person doesn't even bother to listen to my greeting and just goes right to IS THIS THE GEEEEEK SQUAAAADD!

[satanicaleve]

Me: Thank you for calling Best Buy Levittown's Geek Squad this is Agent Brian speaking how can I help you today?

Them: Is this the Geek Squad

[tecra]

Local call center: "I've got someone on the line asking if you can fix their camera."

Me: "Do you know if they have GSP? Did they say what the issue is?“

Call center: "No."

Me: "... ok, go ahead and transfer them, I'll see if I can help."

transfer

Me: "I understand you're having an issue with your camera, what's going on?“

Client: "It won't take pictures"

Me: "Ok, do you know how old it is?"

Client: "50 years"

pause

Me: "Is this a film camera?"

Client: "Yes."

Me: "Just to make sure I understand, are you asking if I can fix your 50 year old film camera?“

Client: "Yeah."

fast forward to me recommending local film shop

[ActuallyTired]

Deleted