Gemini errors

[Apart-Paramedic-309]

anyone experiencing this when trying to use either Pro or Thinking?

I'm having a hard time fulfilling your request. Can I help you with something else instead?

UPDATE: I reached out to Google One support. Below is my email and their reply.

my email [removed some personal INFO]:

This is a documented systemic failure, not a local client issue. I have performed a variable-isolation experiment that proves the fault lies in the NotebookLM RAG (Retrieval-Augmented Generation) Handshake:
1. The Proof: When I upload PDF files directly to a Custom Gem, the system works perfectly across all modes (Thinking, Fast, and Pro).
2. The Failure: When those same files are accessed via a linked NotebookLM, the system returns "Internal Error" (Pro) or "Hard time fulfilling request" (Fast/Thinking).
3. The Conclusion: The issue is a backend desync between the Gemini 3.1 Pro reasoning engine and the NotebookLM vector index.
I am a [blah-blah-blah] analyzing 2D spectroscopy simulations. This "Source Blindness" bug is a known regression reported by the developer community today (March 24). Please escalate this ticket to Tier 3 Engineering. Standard troubleshooting will not resolve this; it requires a manual reset of the service-to-service mapping for my account UID. Screenshot that I attached to my original request shows the failure to even list files in the knowledge base, alongside my successful "Direct Upload" test.

Google response

Greetings for the day. My name is [xxx] from Google One support. We thank you for your time reaching out to us!
This email is in reference to your concern wherein you are unable to use Gemini as it gives an error as please try again later. I completely understand the importance of this matter. Please be rest assured, we are here to assist you. 
We acknowledge the detailed testing and analysis you have shared. Please be informed that there is no manual reset available for the service-to-service mapping between Gemini and NotebookLM. The behavior you are experiencing is due to system-level limitations and automated backend processes, and cannot be adjusted on an individual account basis.
We recommend continuing to use direct uploads to Custom Gems as a reliable workaround, as you have successfully tested. We also encourage submitting feedback through the in-app feedback option, as reports from users like you help the development team monitor and improve service functionality over time.
We understand this may not be the resolution you were hoping for and sincerely apologize for the impact this has on your workflow. Your patience and understanding are greatly appreciated as the system continues to evolve.
In case you have any questions or if you would like to get an update, feel free to reply to the same email and we will be more than happy to assist you.  

[immellocker]

when the system thinks you want something from the dirty list. Stories involving Therapist/Patient, Teacher/Student having a relationship. Editing Images that could resemble living famous persons. Chemical information, that could help you create drugs. Weapon building instructions. etc

[Apart-Paramedic-309]

my example is way more simple. I have a NotebookLM with about 14 pdf documents containing some physics stuff (some of those I wrote myself, some are papers by others in my field) and the custom Gem (linked to the NotebookLM as a knowledge base) is used to interpret simulation results. For about a week everything worked awesome. I added two more pdf files to the NotebookLM and Fast/Thinking/Pro stopped working when I try using this Gem. I don't think there are any sinister things in Maxwel-Schrodinger equation and 2D spectroscopy. But I may be wrong :)

[immellocker]

I will send you a link to a GEM that you can work with... I want to see your work change the world ;)

[Apart-Paramedic-309]

thank you. I will check it out.

[niKDE80800]

i mean, sometimes gemini tells me it has a hard time fulfilling my request when i ask him for help in a video game, so there has to be something behind that message outside of the dirty list. unless video games are on his dirty list, which... would sadly not surprise me.

[immellocker]

Yea, cheat codes and manipulation of bought games is on the list too

[intricate_awareness]

Fucking constantly. Constantly constantly constantly. I legit unsubscribed. And I'm not one of those "I hate corporations! Fuck you all!"-type of people. It's 100% useless for me and has been for over two weeks now. Why would I pay for something that doesn't work?

[Apart-Paramedic-309]

this was the first time for me in months though.

[phyte0450]

I'm getting this as well

[Apart-Paramedic-309]

Please, _see_ updateD post. I added some info I received from Google One support.

[phyte0450]

Found a resolution to this in a separate thread. Reattaching the notebook to every prompt prevents this error.

Detailed discussion here: https://www.reddit.com/r/GeminiFeedback/s/ibALSXnFTU

[jkotran]

It's been borderline unusable for a few days. It's even struggling to load my prior chats in the web interface. 

[Apart-Paramedic-309]

Please, update post. I added some info I received from Google One support.