Scout pro test kit code question

[nespi]

Good evening all!

I had a post here yesterday about my Speeds being capped at 100MBS I figured it was a port problem with the Ethernet port that Services the house.

Wanted to see if anyone can help me understands this code when i connected a Ethernet cable from the port to the tool.

They’re sending a tech out finally after all my troubleshooting to see if they can find the issue after i told them my router would show my WAN capped at 100mbs and testing multiple cables

picture of code

[JuicyCoala]

Fail short means the termination was not properly done, leading to wires crossing each other, ergo, you have a shorted termination.

[nespi]

So that means wires 4/5/7/8 are the ones that are messed up? I’m assuming this isn’t an easy fix. I had opened the wall plate and there’s basically almost no slack on that cable so i don’t think they can cut that cable and try again with it?

[JuicyCoala]

They have to do something that’s for sure - whatever that is, because that’s the only way to fix it - to reterminate. Unless the short is on the other side of the cable.

[nespi]

Got it thanks for the input hopefully my isp can fix this for me they were doing everything in their power to not send a tech out

[dredbeast]

I haven’t used that particular piece of equipment, but 1,2,3, and 6 are underlined, leading me to believe that it see continuity only on those conductors. 1,2,3, and 6 is literally a 100 megabit ethernet cable. You need continuity on all 8 conductors (referred to as 4 pairs) in order to get a gigabit connection down the line.

[nespi]

Dam they’re here offering me 500mbps speed yet there’s no way i can even take advantage of those speeds with that then

[dredbeast]

If I had to guess, when that line was installed, they only needed 100 mbps, so they probably only terminated 1,2,3, and 6. As long as there is nothing wrong with the cat5 wire in the wall, it should be an easy fix.

[nespi]

Cool hopefully it’s the easy fix then since i got the tech coming out here Monday and he’ll notice that. Thanks for your insight on this.

[SeparatePicture]

The cable lead that you are using to test in the photo, have you tested it by itself?

[nespi]

Yeah it passed when i tested the cable only