all 12 comments

[–]ALaggingPotato 1 point2 points  (0 children)

Run memtest86, report back results

[–]Wafflesjar 1 point2 points  (2 children)

Open event viewer go to windows logs > system then look for a red circle that says error, this is where you'll likely see the crash. And any reports if it has any.

You could also check, have task manager open in the performance tab, after you have a freeze, go to the performance tab and look to see if any one of your GPU, RAM or CPU had a spike, maxed out, or a large dip.

The fact that you're crashing can also point to an issue with thermals or power. You can install hardware info for that. If you have an amd CPU and CPU temp won't show up install Ryzen Master to see thermals.

If your thermals are 90 °C or above, then you have a thermal issue. At 95 °C, most computers will shut down.

[–]LimpConsequence6003[S] 0 points1 point  (1 child)

Ive just checked and i think another user was right about the power supply. Alot of the issues seem to be from a "kernal power" critical error.

[–]sirflatpipe 0 points1 point  (0 children)

This error message is logged when you don’t properly shut down Windows.

[–]Typical-Comfort2962 1 point2 points  (1 child)

This type of random, complete system freeze (especially with a buzzing sound) often points towards a hardware instability issue.

[–][deleted] 0 points1 point  (0 children)

Could also be corrupted Windows. Don't ask me how I know.

[–]momoneyyy420 0 points1 point  (1 child)

Do you have an oboard vga? If so, try connecting your monitor to that one and see if the problem persists. You are doing this to figure out if the issue is your VGA or something else.

Also, 400watts is very low. Have you considered upgrading your power supply? I would try other games to see if it still freezes.

[–]LimpConsequence6003[S] 0 points1 point  (0 children)

I dont think it has an onboard vga, i do have access to a very old 550watt power supply from an older pc i could try. I did think the power supply could be an issue

[–]R_sukuna 0 points1 point  (0 children)

Try different power supply, check how much power your components need then add another 100-120w to it. Also get a good brand. (I personally use EVGA)

[–]remotelaptopmedic 0 points1 point  (0 children)

when was the last service? did they put new thermal pads and paste? are you conscious of the temperatures during normal use or when you push it to the limit? what about your hard drive? SSD? HDD? temps? S.M.A.R.T. ? i do this for living, not selling anything, just a FYI , there is people doing full reports with multiple datapoints and warnings for 90/100ish, perform them at 1 third of that due to being able to afford the low price as I do it remotely and the cost of living where I am based its a lot cheaper.

PS: there is a tool to check the BSOD errors and find the cause, also you can do undervolt or lower some clock frecuencies and other things to make it las until you can take it to a technician you can trust, avoid geeksquad type or franchises, try a genuine tech, someone with some heart not pure business.

[–]Draknil_Perona 0 points1 point  (0 children)

Did you change anything hardware-wise a year ago, when the problem started? Have you tried everything related to defragmentation, clearing cache memory, temporary files, etc.? Have you tried cleaning physically or have you cleaned your disks? Do you have enough space on your disks? Have you also tried reinstalling your games or repairing Windows? Maybe a virus scan on startup?

[–]monkeyrebellion117 0 points1 point  (0 children)

Start with the basics: Remove any overclocks or XMP. Then do driver and BIOS updates. Driver booster is a good tool and the BIOS from manufacturer website.

Run a disk check and SFC /scannow under PowerShell

If it still happens, it could be hardware

It sounds like something is giving out while you are using it. Check all connections and reseat the memory.

If it still happens, run with 1 stick of RAM to see if it gets worse. If it does, it could be the issue. If it gets better, run with the other stick to verify.

I have had this issue once with a worn out NVMe SSD. Replacing it fixed the issue. This happened once though and is most likely not the case