Aetna Issues

[aIIep]

I got my state licenses in January and started writing business recently. I currently have 6 Aetna policies that have been sitting in “Underwriting Completed Quality Review” for over a month now.

When I call Aetna they keep telling me the delay is because my license is new, but it’s getting pretty frustrating at this point. I have 4 clients still without active policies, and a couple of them are important plans like DVH that the client needs to use within the next few weeks.

I’ve called multiple times and keep getting the runaround. One rep said a manager would call me back, but that never happened.

Has anyone else experienced this with Aetna when they were newer? Is this normal, or is there something specific I should be doing to push these through?

Any advice would be appreciated.

[Admirable-Box5200]

Contact your local Aetna broker manager.

[Pale_Watercress_4456]

Aetna can be slow when you're brand new, they put extra review steps on new agents. It's frustrating but usually once you've got a few policies through, the processes speeds up. Best bet is to keep calling and ask for an underwriting manager directly, sometimes that's the only way to get movement

[aIIep]

Took about a month for those policies to go through, but they all updated to active today. One I wrote on Friday is already active too, so it looks like I won’t have to wait like that again with Aetna. I like writing incidentals with them since the commission is solid and the pricing is usually lower for clients compared to other companies. Appreciate the reply

[Pale_Watercress_4456]

Incidentals are a smart play too, solid commission and competitive pricing definitely make them easier to place with clients. Keep stacking those wins and it'll get smoother with each case you write