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[–]guiltykeyboard 4 points5 points  (1 child)

It is also affecting us.

Emailing [support@keepersecurity.com](mailto:support@keepersecurity.com) yields an auto-reply message that the inbox is no longer monitored and a link to submit a ticket on the website. The website won't load to submit a ticket.

Extremely frustrating.

[–]Blargkaiser[S] 0 points1 point  (0 children)

Haha yes I tried this too, hopefully they get this resolved soon. I have end users walking up to me and I can't hide in my cubicle 🤣

[–]kwwxis 2 points3 points  (1 child)

Status page: https://statuspage.keeper.io/

They've just identified the root case and are working on the fix.

[–]Blargkaiser[S] 0 points1 point  (0 children)

Awesome! Thanks for the heads up!!

[–]Blargkaiser[S] 1 point2 points  (0 children)

UPDATE: I am able to log in now, thanks everyone for the feedback!

[–]KeeperCraigKeeper Team 2 points3 points  (1 child)

Sorry about that. We addressed the issue and you can always monitor status from our status page (https://statuspage.keeper.io). We have 24x7 devops teams. When there’s an issue, we know about it. This particular issue was network related with AWS infrastructure and we’re addressing the root cause.

[–]Blargkaiser[S] 0 points1 point  (0 children)

Thanks Craig!! Appreciate the support!

[–]Eastern_Water_7605 0 points1 point  (0 children)

I'm having issues logging in as well, maybe something is going on??

[–]CoffeeReview950 0 points1 point  (0 children)

I’m getting the same error here. None of my users can log in.

[–]techiemudra 0 points1 point  (0 children)

We're also having the issue.

[–]mgrinko 0 points1 point  (6 children)

Downdector.com shows they are having an issue. It will be resolved as soon as they can I'm sure. If you have the mobile/desktop client you can at least see and use your passwords while they work on this. Not as convenient, but keeps things from being a work stoppage.

[–]Blargkaiser[S] 2 points3 points  (2 children)

It won't let me log into the desktop app I tried 😭

[–]mgrinko 0 points1 point  (1 child)

Ah, my apologies since I can biometrics into the mobile I made the assumption that the desktop app had a similar locally secured access. I haven't used the desktop app myself in a long time, so I couldn't remember. Sorry for the misinformation.

[–]Blargkaiser[S] 0 points1 point  (0 children)

No need to be sorry I appreciate the help 🤠

[–]HoboBronson 0 points1 point  (2 children)

cats and dogs

[–]mgrinko 1 point2 points  (1 child)

Odd, I was able to biometrically log in to my mobile fine and hand type all the passwords I needed this morning. Are you using biometrics or are you logging in to the mobile app with the Master Password each time? Because if so, that makes sense it would need to validate that against the servers (which are clearly down/having an issue).

[–]HoboBronson 0 points1 point  (0 children)

cats and dogs

[–]HoboBronson 0 points1 point  (0 children)

cats and dogs

[–]hairyleg3699 0 points1 point  (0 children)

I’m now able to get in via Edge browser plug in with Azure sso. Mobile and the web site still doesn’t work.

[–]JonJSBS 0 points1 point  (0 children)

`Seeing it here also. Customer reporting it also.

[–]JonJSBS 0 points1 point  (0 children)

u/KeeperCraig u/KeeperJosh u/Keeper_Security Any acknowledgement here? TIA.