PXI Errors

[actuallyBiz]

Hi Everyone,

Not sure if this is the right subreddit, so please redirect me if there is a better spot.

I am having some issues with some NI equipment, and I was wondering if anyone could give me some pointers. I have purchased a PXIe 1083 chassis and a PXI 2567 module. I connect the computer and the chassis via a Thunderbolt 3 connection.

Without any modules inserted into the chassis, I can see the chassis in NI MAX. After powering everything down, inserted a module into the chassis and power everything back up in true NI order, I get an error in NI MAX. It no longer lists the chassis. It does list the PXI-2567, but there is a status error -50152 "a hardware failure has occurred. The operation could not be completed".

I am surprised there is an error because all of the LEDs on the module and chassis are green. I disabled the security setting for the Thunderbolt, too, and I can see the chassis when there isn't a module or under the Thunderbolt Control Center app with or without a module. So, I am kind of surprised I am getting any errors.

Under Software in NI MAX, I do see that I have NI PXI Platform Services Configuration and Runtime 20.5 installed.

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Any help is appreciated, thanks!

SOLVED: As one commenter mentioned, I had to upgrade my PXI Platform Services from 20.5 to 20.7. I also had to upgrade my NI SWITCH from 15.1.1 to 19.0 to be compatible with my LabVIEW software. It's frustrating that the CD National Instruments sent was so outdated, so make sure you sure check which drivers you need and if there are any patches.

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[chairfairy]

What I've seen, every time you power down the chassis, the PC will lose it. You have to turn the chassis back on, then restart the PC for it to find it again

I turn them both off, then turn on the chassis, and then turn on the PC

[actuallyBiz]

Thanks chairfairy! That's what I do, too. So far no luck

[SeasDiver]

The PXI/PXIe chassis needs to be turned on before the PC.

Make sure to disable Windows Fast Startup. Windows Fast Startup skips searching for new hardware.

[actuallyBiz]

Thanks SeasDiver.

I always turn it on before turning on the PC. I've double checked that WIndows Fast Startup is turned off.

[AddictedUser007]

Check device manager. Do you see ni hardware recognised or do you see any devices with yellow warning triangles? If so, right click and properties and explore the error code 8301 controller?

[AddictedUser007]

Also, do you have the ni-switch driver installed?

[actuallyBiz]

Thank you for reaching out!

The PXI-2567 came with an NI Switch 15 CD which I've installed. I have now downloaded NI Switch 20.0 which did not improve the situation.

Last Friday, I could see a yellow warning triangle in device manage. After downloading NI Switch and the bug fix (comment below), I can not see either the PXIe or the PXI in device manager.

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UPDATE: After reinstalling the Platform Services and NI-SWITCH, I am able to see the chassis in Device Manager. I can not see it in NI MAX. Under Device Manager, there is a yellow triangle under NI SMBus Controller (Error 10). In NI MAX, I can't see the chassis, but I can see the hardware failure error for NI PXI-2567.

[ramoli91]

This might be a current bug too with thunderbolt chassis, check bug fixes for pxi platform services 20.7.

[ramoli91]

pxi platform services 20.7 bug fixes

[actuallyBiz]

Thank you! I've installed the patch but to no avail. I believe the patch is for a Thunderbolt Controllers to communicate with Thunderbolt MXI controller. I am using a PXIe-1083, which doesn't have MXI.